Technology Support II, Data Center Operations

Job Description
Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support II team member in Infrastructure Platforms group, you will ensure the operational stability, availability, and performance of our data center infrastructure. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving issues related to hardware, network, and systems within the data center, ensuring seamless operations and optimal performance of our data center environment.
Job responsibilities

• Develop and implement strategic technology solutions, ensuring the successful integration of network system and applications servers into existing and new technology infrastructures
• Support the day-to-day technology operations of JPMorgan Chase mission critical data centers
• Maintain operational stability and handle customer requests while working on shifts to support the 24x7 operation
• Manage the installing and configuring of enterprise class technology hardware, troubleshooting hardware and network issues, maintain change control process in the data center, and support third party vendor activities

Required qualifications, capabilities, and skills

• Formal training or certification on Information Technology concepts and 2+ years of applied experience in troubleshooting, resolving, and maintaining information technology services
• Understanding of data center concepts (space, power, cooling)
• Working knowledge of physical IT infrastructure (server, networking, storage)
• Understanding of network concepts (switching, routing, perimeter security)
• Experience with physical layer infrastructure and testing tools (racking, cabling)
• Advanced infrastructure project, operations systems and data analytics knowledge
• Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines, Remote Connectivity products, Security
• Ability to execute within a customer-centric environment

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.