Product Support Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as a Product Support Analyst!

Brown Brothers Harriman is currently recruiting a Product Support Analyst. Product Support Analyst will report to Product Support Team Leader or Product Support Manager. This specific role has responsibility to execute Product Support Team strategy.

Some of your key responsibilities include:  

• Supervising day-to-day inquiry tracking and resolution. Act as point of contact and first line escalation point for Charles Rivers Development and Sylvan and workflow related issues or queries,
• Provide Subject Matter Expertise from a process and technical perspective on vendor and proprietary platforms (CRD, Sylvan etc.),
• Maintain open lines of communication with Portfolio Compliance, Performance Measurement, and other business teams, identify process deficiencies and lead automation/improvement initiatives,
• Execute automation and CRD/Sylvan development projects with collaboration from Business Lines and Systems,
• Prepare Business Requirements Documents for application enhancements. Work closely with Fund admin business line and Systems on development items,
• Support change process through planning and execution of aggressive regression testing and deployment of wellness checks for system upgrades and developments,
• Day-to-day management of vendor relationship. Identify and communicate areas for application enhancements,
• Execution of ad hoc projects such as annual attestations, risk reviews, workflow analysis etc.,
• Lead local and actively participate in global meetings to contribute ideas for Fund Admin process improvements,
• Supervise day-to-day team operations and provide on-the-job training and support for more junior team members,
• Provide application training to end users,
• Create and maintain system documentation and best practice guidelines,
• Take part in team training sessions and complete webex/on-line courses which may be relevant to the role

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Desired Qualifications:

• Master’s degree or equivalent
• Proficient working knowledge of English
• 3+ years working experience in any relevant field
• Working knowledge of MS Office
• Financial Knowledge
• Prior exposure to Portfolio Compliance, Performance Measurement, accounting, or system related projects is a plus
• Understanding of fund administration and fund accounting operations; knowledge of financial reporting applications is a plus
• Written and verbal communication skills
• Aptitude for understanding global business considerations when implementing new business systems
• Ability to work with business users and systems personnel in a team environment
• Knowledge and experience preparing and executing test scenarios are preferred
• Knowledge of Python, VBA, Alteryx is a plus

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.