Product Support Analyst

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

The Alternative Product Team provides process and application development and support to Alternative Fund Accounting and Fund Administration teams. As a key member of this group, the Product Support Analyst will be working closely with internal business teams to analyze business processes, develop business requirements, liaise with developers and vendors on the design, create and execute UAT plans and scripts, document procedures, provide support, and create and execute implementation plans (training, rollout, transition). The individual will work both independently and as part of a project team to actively analyze department needs and increase operational efficiency.

Some of your Key Responsibilities include:

Analysis / Documentation / Support:

• Identify business goals and problems and perform assessment of feasible solutions and the range of problems they may solve.
• Create and manage project plans
• Create and execute implementation plans
• Conduct business analysis to determine how changing business needs will affect the system or product; clearly articulate the business need and potential solutions with support of insightful analysis and documented evidence.
• Recognize patterns in complex information and identify key issues. Identify gaps between business requirements and existing or proposed design solutions.
• Contribute ideas and solutions to enhance design and deliverables. Understand technical concepts and how they impact the project/business.
• Work with business areas to identify productivity improvements in workflows and procedures as well as areas of risk for errors and omissions.
• Plan meetings, prepare materials, and participate in meetings with business users and sponsors, systems groups, vendors and clients.
• Assist in workshops and meetings to identify key issues, requirements, and gaps.
• Participate in testing of system changes, which may include user acceptance testing, regression testing, client testing and/or parallel/pilot testing as required.
• Document procedures for new functionality and provide training to users as appropriate
• Provide system support to end users

Client Service:

• Act as Subject Matter Expert in demonstrating new products and assisting with questions or presentations

Control/Risk Management:

• Proactively oversee operations service levels by arranging pulse checks and modifying procedures.

Education / Experience:

• B.S. / B.A. degree and/or equivalent work experience
• 2+ years business analyst, QA or project experience preferred
• Minimum 4+ years related experience in the financial services industry preferred
• Prior involvement or experience working on financial services systems projects preferred.

  Qualifications:

• Ability to complete duties as assigned under minimal supervision
• Takes ownership and follow through on tasks; results oriented
• Flexible and able to handle multiple priorities
• Creative thinking, intellectual curiosity
• Problem-solving and sound judgment
• Analytical and problem-solving skills
• Strong organizational and time management skills
• Strong attention to detail
• Excellent verbal and written communication skills with all audiences