Product Support Analyst

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model 3 days per week in the office /2 days for a parent of a child up to 4 years

Join us as a Product Support Analyst!

Brown Brothers Harriman is currently recruiting a Product Support Analyst. The successful candidate will be one that is curious and open to continuous learning. The role is unique with an array of responsibilities including system configuration, system support/diagnosis, business analysts, monthly operations, and minor development tasks.

Some of your key responsibilities include:  

1. Analysis and Product Support

• Update the fund accounting and/or pricing system based on qualified client inquires
• Participate in analyzing and designing automated solutions to business problems
• Assist in developing business requirements associated with expanded services or requirements for the accounting applications globally
• Ensure system specifications meet the defined requirements set and priorities
• Assist in developing and implementing project plans and in creating documentation related to unit and user testing, user implementation, and ongoing support
• Assist in the coordination and execution of User Acceptance Testing and implementation
• Participate in the training and support during roll-out of new products and enhancements

2. Client Service

• Provide subject matter expertise to Product Managers or Client Service Relationship Managers relating to specific systems products as required

3. Control/ Risk Management

• Proactively oversee operations service levels by arranging pulse checks, modifying procedures and discussing best practices

4. Teamwork

• Seek out and participate in team and interdepartmental projects

What we offer:

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance
• 24 days of occasional remote work from Poland during a calendar year
• Contracts for an indefinite period, from day one
• Private medical care
• Life Insurance
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues.
• Professional trainings and qualification support
• Wellbeing Program
• Online Social Fund benefit platform
• Social, sport and integration events
• Onboarding Program for new hires

Desired Qualifications:

• BS/BA degree, and/or equivalent work experience
• 2 to 3 years Fund Accounting experience preferred
• 0 to 2 years prior business analyst experience preferred    
• 3 to 5 years related experience in the financial services industry
• Prior exposure to financial service systems projects and support
• Working knowledge of BBH OMEGA/STAR
• Understanding of custody and fund accounting operations; knowledge of fund administration applications is a plus
• Written and verbal communication skills
• Aptitude for understanding global business considerations when implementing new business systems
• Working knowledge of Excel and/or Access
• Ability to work with business users and systems personnel in a team environment
• Knowledge and experience preparing and executing test scripts are preferred
• Hands-on experience with software spreadsheets, report writer packages, database applications, programming, and establishing quality assurance procedures a plus

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.