We are seeking remote Product Support Specialist - Japanese Support in Philippines.
We are looking for a highly motivated and customer-oriented individual to work as a Product Support Specialist - Japanese Support proficient in English and Japanese (N1 level).
In this position, you will attend to Japanese-speaking clients in their native language, making this an excellent opportunity to use and improve your Japanese skills. You will also have the opportunity to assist with ad-hoc projects and tasks as needed.
Requirements:
- More than 1 year of experience in a customer service role, with a strong track record of resolving issues and providing excellent customer service
- Proficient in Japanese at N1 level (native speaker) is a must
- Kanji language requirement. Fluency in the Japanese language, including knowledge of Kanji characters, is necessary for this role
- Excellent critical thinking skills - you can identify the root cause of a problem
- Stellar organization skills - nothing slips by you or falls through the cracks
- Strong computer and troubleshooting skills
- Live chat experience a plus
- Zendesk experience a plus
- Basic knowledge of JIRA, HTML, Excel and SQL a plus
Responsibilities:
- Respond to high volume of customer-submitted email requests, live chats and phone calls in a prompt manner
- Troubleshoot and guide customers through website and mobile app usage
- Stay up to date on new product features and improvements
- Assist with ad-hoc projects and tasks as needed
- Attend to Japanese-speaking clients in their native language
- Identify and communicate system issues to our QA and Development teams
- Meet customer satisfaction, efficiency metrics and issue resolution targets
- Collaborate when necessary with team members across Customer Success, Integrations, Data Team, Product, and Engineering functions
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com #LI-NY1
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What We Do
Welcome to 1840 & Company. We are changing the way companies hire, manage, and grow their workforce. Our mission is leading the future of work towards a more flexible, inclusive, and efficient global job market, enabling businesses worldwide to overcome staffing and skills challenges with ease and efficiency. As a global leader in business process outsourcing (BPO) and staff augmentation, we offer comprehensive solutions that span from Recruitment Process Outsourcing (RPO) to global compliance and payroll services. Our approach reduces traditional hiring costs by up to 70%, offering a scalable, cost-effective solution for businesses at any growth stage. At the core of our strategy is an advanced AI-driven talent matching system, part of our 1840 Global Talent Cloud, which ensures quick and precise placement of vetted professionals in over 150 countries. This unique capability allows us to provide quality staffing solutions rapidly, addressing the dynamic needs of today's businesses. 1840 & Company is more than just a BPO provider; we are a strategic partner committed to adding value and enhancing productivity. By managing the complexities of international staffing and operations, we enable our clients to focus on their core missions with the confidence that their outsourcing needs are in expert hands. Visit our website at www.1840andco.com to learn more and request a free consultation on scaling your company's growth with global remote talent.
