Product Support Representative II

Are you curious, motivated, and forward-thinking?

At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will do:

• Provide in-depth product support to FIS clients by resolving incoming inquiries
• Troubleshoot problems with malfunctioning software applications and recommends corrective action
• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
• Document customer information and recurring technical issues to support product quality programs and product development
• Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes
• Works closely with Developers, Business Analysts and other Subject Matter Experts to triage and resolve functional and technical issues. 
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring:

• BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar

• Prior mutual fund, accounting, transfer agent, brokerage, banking or financial service-related experiences a plus
• Prior customer service, or client relationship experience preferred

• 2+ years of experience in application support or financial services industry

• Knowledge in any of the following: programming, business analysis or implementation of software products a plus

• Self-starter with proven ability to work independently
• Excellence in managing customer relationships
• Excellent written, verbal, and inter-personal communication skills
• Analytical and problem-solving skills
• Organizational and time management skills required
• Fluency in English – speaking and writing

What we offer you:

• Working in an innovative and flexible environment within an established global company
• Possibility to work partially remotely
• Comprehensive onboarding process
• A good work-life balance
• Contract of employment
• Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
• Language courses
• On the job coaching and support
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Great workspaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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