ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
BASIC PURPOSE
Supports division sales by addressing and resolving Territory Manager (TM), District Sales Manager (DSM), Chain Account Manager, Healthcare Manager and Major Account Manager questions and requests in a timely manner while utilizing detailed knowledge of U.S. Foods products, systems and tools. Primary liaison between Area or Distribution Centers (DCs) Sales, Buyers, and Category Management as it relates to customer resolution activities. Works closely with the division departments, particularly purchasing and category management, to support efforts with vendors and suppliers to communicate important information.
We help YOU make it! Our Product Sales Support makes $27.00 an hour!
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Act as the central point of contact for Area hub and market DCs for all internal sales inquiries related to product, specifications, availability, scheduling, and substitutions.
2. Resolve external customer and internal sales questions in a timely manner, typically by phone, email, text or other necessary means either by determining answer on own or escalating to appropriate division / regional resources or external vendors, as required.
3. Become subject matter expert in US Foods systems and tools to quickly and accurately answer inquiries including, but not limited to Prism, SmartDock, PIM/EPS.
4. Execute sample policy to obtain samples for customers and/or Territory Managers
5. Develop and maintain current knowledge and resources to be able to answer questions regarding, but not limited to product availability, delivery schedule, broker contact and line information, product information and specification, product selection and substitutes.
6. Prioritize requests based on urgency and customer status.
7. Develop broker and vendor contacts along with using internal resource pool to independently address and follow up on sales inquiries.
8. Develop product category knowledge in order to suggest substitute product when necessary.
QUALIFICATIONS
Education/Training: College degree or equivalent distribution or food service supply chain experience required.
Related Experience: Minimum 2 years of purchasing, merchandising, sales or customer service experience is required, preferably in a foodservice distribution environment. Previous US. Foods experience preferred. PRISM skills preferred.
Knowledge/Skills/Abilities: Must be proficient in the use of Microsoft Office especially Microsoft Word and Excel. Must be extremely organized, analytical and possess highly developed written/oral communication and interpersonal skills. Must be external and internal customer service focused. Ability to research, escalate and follow up on inquires with a great sense of urgency including times when that communication requires input from internal resources not located in the same building. Must have the ability to overcome objections and obstacles with a solution based attitude.
*Registering to the FMCSA Clearinghouse is a requirement by the Department of Transportation. All Drivers are required to the Clearinghouse website and register to the new database. The Clearinghouse is a secure online database that provides real-time information about commercial driver’s license (CDL) and commercial learner’s permit (CLP) holders’ drug and alcohol program violations. If you have not registered to the FMCSA database, please note registration is required. Please visit https://clearinghouse.fmcsa.dot.gov/register and click GO to login. If you are able to log into login, but are having trouble with the Clearinghouse registration, see “Clearinghouse Help” field on the clearinghouse page.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law. The expected base rate for this role is between $24.00 -$33.00.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
Top Skills
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed.
With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions.
US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more.
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Rules of Engagement Statement:
We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods.
Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules.
1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted.
2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable.
3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites.
4. Follow LinkedIn's Terms and Conditions.
5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted.
6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
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