Our mission and where you fit in
At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 300,000 businesses globally, with 2 million+ users on the platform. We have no plans to slow down.
There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!
What might your days look like
We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.
As our UX Research Lead, you will be working with Product and UX to drive user-centric innovation by leading and inspiring a talented UX research team to deliver high-impact insights, foster cross-functional collaboration, and champion research excellence, ultimately shaping our product strategy and achieving company OKRs.
As our UX Research Lead, you’ll:
- Lead, mentor, and inspire a team of UX researchers, fostering a collaborative and growth-oriented culture.
- Conduct and oversee research projects, balancing rapid, lean methods with high-quality insights.
- Scale and optimise research operations, ensuring efficient support and adherence to best practices.
- Build strong cross-functional relationships, aligning research efforts with Product Management, General Managers, and the Executive Leadership Team.
- Advocate for high-quality research practices and disseminate insights company-wide.
- Optimise research methodologies and tools, coaching the team and other business units to democratise user research.
- Influence long-term goals and objectives, promoting a user-centric culture and integrating research into product development and strategy.
- Develop dashboards and reports, defining key UX metrics and to help visualise and communicate UX performance trends.
What will you bring
- Proven experience in leading and mentoring UX research teams.
- Strong background in conducting a variety of research projects, including problem validation and strategic research.
- Ability to foster an open, collaborative, and trusting team culture.
- Skilled in setting clear expectations, providing feedback, and supporting professional growth.
- Experience in scaling and optimising research operations, with knowledge of best practices.
- Excellent relationship-building skills with cross-functional teams and ability to advocate for research practices.
- Deep understanding of diverse research methods and tools, with proficiency in defining research budgets and reporting on metrics.
Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.
The EH Way
The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page:
In short, you’ll love working with us if:
- Revolutionising employment gets your heart racing.
- You thrive on the flexibility (and responsibility) of a remote-first business.
- Our values align, and shape how you show up every day.
- You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
Plus, you’ll get to enjoy a number of great perks, including:
- A generous budget for your home office.
- Cutting-edge tools and technology.
- Reward and recognition programs - because great work should be recognised and rewarded.
- Cashback offers and discounts on popular brands through our Swag app.
- Employee Share Option Program: be an owner of Employment Hero.
- Annual Global Gathering - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024.
Are we a match?
Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here:
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
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What We Do
The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions. At Employment Hero, we’re an ambitious group of people on a mission to make employment easier and more valuable for everyone. We like to stay ahead of the curve and provide our team with tools to innovate. We pride ourselves on our inclusive, innovative culture that rewards and recognises our team for great work. Since our inception in 2014, we’ve had enormous growth (we're talking 100% YoY). After taking Australia by storm, we set out to take on the rest of the world, launching internationally in New Zealand, The United Kingdom, Malaysia and Singapore – with many more to come. But our mission doesn't end there. After working with small businesses across the globe, we saw how much employees needed a tool designed to fight the rising cost of living, gain control over their finances, and make work more rewarding. Enter Swag: a world-first employment superapp that redefines the way employees work, save and get paid. Oh, and we don’t want to toot our own horn (actually yes, we do), but others think we’re pretty cool too – we’ve received many awards for reaching some seriously ambitious goals including: * Deloitte Technology Fast 50 2022, ranked #38 in Australia * Raised $181M achieving unicorn status February 2022 * LinkedIn Top 25 Startups 2021, ranked #2 in Australia * The Australian Top 100 Innovators List 2021 * Raised $140M Series E round led by Insight Partners July 2021 * Raised $45M Series D round led by Seek 2021 * Deloitte Technology Fast 50 2020, ranked #42 in Australia * LinkedIn Top 10 Startups 2020 * Raised $22M Series C Round led by Seek July 2019 * Raised $8 mill series B round led by Seek and OneVentures * Deloitte Technology Fast 50 2019, ranked #20 in Australia For more information visit: www.employmenthero.com
