Research Manager

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
We are looking for a Research Manager to drive a strategic UX measurement research program. In this role, you will lead a team of mixed method researchers all aiming to deliver a better time to value for our customers. You will partner with other teams within Research & Insights and multiple teams across the company. Together you will drive efficient, insights informed decision making, identifying critical opportunities for improving the customer experience on our key products. Joining this team means you will contribute to expanding our over 250,000 customer base in 190 countries, having direct impact for tens of thousands of customers and millions of users!
What You'll Do

• Define the User Experience measurement research strategy, establishing a practice that balances speed and quality of research execution.
• Partner with product managers, design, data science, engineering and other cross functional teams to define the research roadmap, execute the strategy and drive adoption of experience measurement recommendations.
• Lead and inspire a high-performing team of mixed method researchers.
• Connect UX measurement insights with our established brand and market research insights.
• Provide thought leadership in UX measurement and related research practices.

Your background

• You will have 8+ years of experience in Research, including leading research strategy in complex or enterprise-level software environments
• You will have 2+ years of experience managing research teams of 4 or more.
• You will have expertise in applying quantitative and qualitative research methods to business problems, including defining and scaling programs focused on measuring and tracking product experience metrics.
• You will be proficient in research program design, UX measurement, data management, data analysis, statistical analysis and insights generation. We will look for engaging techniques for sharing research recommendations and the ability to bring teams along on the research journey.
• You will have proven experience influencing business strategy and driving change across organizational boundaries through clear and compelling communication of research-driven insights and analyses.
• You will have experience building trusted advisor relationships with senior business leaders.

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .