Product Owner

About Us  

Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you!

Bright believes in the power of small businesses and understands their importance to our high streets and local communities. That’s why we support small business owners with all their people management needs and give them the tools to take their business to the next level. With BrightHR we offer smart HR and H&S software that transforms to way employers manage their people and their business. BrightHR supports over 65,000 businesses globally with an affordable and easy to use platform. BrightHR currently operates in the U.K., Ireland, Australia, New Zealand, and most recently, Canada. BrightHR Limited is a part of the Peninsula Group Companies. We’re here to champion small business owners and support them on their journey to a brighter future.

Job Title: Product Owner

Job Purpose

Working alongside the Global Head of Products you’ll be responsible for the Canada feature prioritization and requirements roadmap ensuring our Research & Development team are delivering world-class features that drive both market demand and customer engagement for your territory. You will also be responsible for increasing overall client usage of the BrightHR product range in Canada, as well as improving the usage of individual features in the products. This is a key role to the growth of our BrightHR Canada business.

Job Overview

We are looking for a Product Owner who will own the BrightHR Canada product and feature requirements and prioritization. This is an exciting opportunity for someone who is passionate about SaaS, driving customer engagement and enjoys working with stakeholders. Working with local leadership and teams including sales, service, and marketing, in coordination with Group leadership and the global in-house Research & Development team, you will ensure requirements are fully gathered, external and internal research and insights is conducted, and coordinate all aspects of each release of BrightHR products. You will be a data driven individual adept at identifying opportunities to support the prioritization of key features that drive the overall commercial goals of the organization. You have excellent organization skills and attention to detail as you lead on the Canada go-to-market release of all features (in conjunction with marketing) both internally and externally of the organization. Your expertise in product delivery and passion for SaaS will enable you to act as an advocate on behalf of the Canadian business, helping to grow the business to new heights. As an essential part of the Research & Development team, you will play a key role in driving our business forward.

As a business we invest heavily in our technology function, pride ourselves on our in-house capability and team and innovate at pace. Last year delivering 24 major product releases, this is an exciting role for anyone up for the challenge.

Reports to:

Global Head of Products and BrightHR CEO Canada

How you’ll be rewarded

Benefit from:

• Industry leading career pathway with bi-annual salary reviews.

• State of the art office and supporting facilities in the heart of downtown Toronto.

• Exclusive access to BrightExchange, with market-leading perks & offers.

• An excellent benefits and pension scheme.

• State of the art tech stack and tools to support you in your role.

• Investment in continued learning to support your growth and development.

• Structured performance reviews and support from your manager & colleagues.

• Security and stability in profitable financial performance through private ownership.

Skills:

• Product delivery including idea generation, delivery planning, risk management, change management and stakeholder management in an agile environment.

• Manage expectations of a broad, senior and demanding set of stakeholders, driving consensus and agreement of the features delivered.

• Ability to communicate with many roles in the business in a way that can easily be understood, to negotiate with the senior and inexperienced colleagues to determine why a feature should be built and what the feature should be to support the business goals.

• Practical experience of agile delivery approaches, including Kanban and Scrum, and other engineering practices including user centred design, specification using high quality user stories, executable acceptance criteria, appropriate levels of documentation.

• Experience of using agile project management and governance approaches.

• Able to communicate a complicated problem succinctly accurately and coherently to a team with different skill sets.

• Able to negotiate and compromise solutions and find the balance between best practice, expediency and longer-term maintenance costs.

• Through rigorous and disciplined, with a great attention to detail.

Duties and Responsibilities:

• Ensure that products and initiatives have a very clear vision, drivers and critical success factors.

• Model the cost and benefit and track the delivery of it so that the investment is managed.

• Ensure features and initiatives have clear value drivers and a mechanism for measuring they are met.

• Measure the benefit of initiatives that are generating value.

• Engage and manage stakeholders so they have clear information in a timely fashion so that they can take decisions about how to proceed with product / feature development.

• Manage the provision of information that enable schedule (and therefore cost) estimates at an appropriate fidelity for the current phase.

• Clearly articulate and communicate assumptions, decisions, risks, issues, and dependencies to appropriate stakeholders and actively managed.

• Understand and analyze the impact of dependencies with internal and external third parties and support other product owners in the delivery of dependencies to support their initiatives.

• Manage risks and impacts of external needs and escalate exceptions.

• Manage the provision of information for the assessment of new initiatives.

• Take responsibility for the entire lifecycle of delivery from idea, marketing, sales and operation.

• Liaise with internal & external stakeholders to ensure marketing content matches the requirements of features being delivered.

• Roll-out features as per the agreed go to market plan.

• Increase overall usage of the Bright product range in Canada.

• Increase usage of individual features in Bright products in Canada.

• Monitor and respond to Bright product related queries from internal & external stakeholders.

• Assist sales teams in both Bright & resellers in demonstrating the value Bright products can add to prospect’s businesses.

• Assist with the creation of digital content, both in product and available via the Bright Support Centre.

• Provide reports on feature usage to support stakeholders.

• Communicate Bright roadmap updates to internal and external stakeholders.

• Act as a point of contact for all Bright delivery teams for feature queries.

• Gather, evaluate, and analyze business and user requirements and to work with Business Analysts to ensure these requirements are documented.

• Assist User Research in validating that proposed features meet the needs of our client base.

• Assist the Global Head of Products with analysis of competitors.