Product Owner Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summary: The Product Owner Specialist is passionate about driving the product management team to deliver flawless, high-quality solutions in AI, application development, and data engineering for the Clinical Trials Service Division. This position is ideal for ambitious individuals who are eager to take ownership, work in a collaborative environment, and contribute to the successful launch of world-class products. The Product Owner Specialist collaborates with cross-functional teams to lead research, product documentation, and other essential tasks in the product development lifecycle.

Key Responsibilities:

Product Management and Documentation:

• Develop and maintain comprehensive product documentation, including specifications, user guides, and FAQ materials.
• Update product backlogs and strictly track progress on development tasks.
• Effectively incorporate continuous Q&A and communications with collaborators into centralized mailboxes.

Market Research and Customer Insights:

• Lead business research efforts by collecting and analyzing data on customer needs, industry trends, and competitor products.
• Prepare detailed reports and presentations based on research findings.

Cross-Functional Collaboration:

• Work closely with other product team members to ensure smooth communication and collaboration with design, engineering, marketing, and sales teams.
• Collaborate and engage in team meetings, offering insights on product strategy and planning, and detailing actions and sharing project feedback with different teams of collaborators.

Product Testing and Quality Assurance:

• Coordinate product testing and quality assurance activities, including user acceptance testing and bug tracking.
• Identify and report product issues or areas for improvement.

Customer Support and Feedback:

• Gather customer feedback through surveys, interviews, and other methods.
• Collaborate with the development and product management teams to address product-related inquiries or issues.

Learning and Development:

• Participate in training sessions and product management workshops to develop skills and knowledge.
• Stay informed about current industry trends and standard methodologies in product management and customer experience.

Qualifications and Skills:

• Strong communication and interpersonal skills.
• Proven understanding of product development processes and methodologies.
• Ability to work collaboratively with cross-functional teams.
• Diligent with outstanding organizational skills.
• Proficiency in common office software (e.g., Microsoft Office, Google Workspace).
• Proactive, self-starter approach to professional delivery.

Preferred Qualifications:

• Bachelor's degree in a relevant field (e.g., Business, Marketing, Information Technology), or equivalent experience.
• Some experience with data analysis or customer research.
• Familiarity with product management tools (e.g., Azure Dev Ops).
• Understanding of basic project management concepts.