Associate Product Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Summary: The Associate Product Specialist is focused on supporting the product management team in the development and delivery of high-quality solutions in AI, application development, and data engineering for the Clinical Trials Service Division. This position is ideal for individuals who are eager to learn about product management, work in a collaborative environment, and contribute to the successful launch of products. The Associate Product Specialist collaborates with cross-functional teams to assist with research, product documentation, and other essential tasks in the product development lifecycle.

Key Responsibilities:

Product Support and Documentation:

• Assist in creating and maintaining product documentation, including specifications, user guides, and FAQ materials.
• Help update product backlogs and track progress on development tasks.
• Support in ongoing stakeholder Q&A and communications into centralized mailboxes.

Market Research and Customer Insights:

• Support business research efforts by collecting and analyzing data on customer needs, industry trends, and competitor products.
• Contribute to the preparation of reports and presentations based on research findings.

Cross-Functional Collaboration:

• Work closely with other product team members to ensure smooth communication and collaboration with design, engineering, marketing, and sales teams.
• Facilitate/participate in team meetings and provide input on product strategy and plannin as well as documenting actions and communicating project feedback across various stakeholder teams.

Product Testing and Quality Assurance:

• Support product testing and quality assurance activities, such as user acceptance testing and bug tracking.
• Assist in identifying and reporting product issues or areas for improvement.

Customer Support and Feedback:

• Help gather customer feedback through surveys, interviews, and other methods.
• Collaborate with the development and product management teams to address product-related inquiries or issues.

Learning and Development:

• Participate in training sessions and product management workshops to develop skills and knowledge.
• Stay updated on industry trends and best practices related to product management and customer experience.

Qualifications and Skills:

• Strong communication and interpersonal skills.
• Basic understanding of product development processes and methodologies.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with good organizational skills.
• Proficiency in common office software (e.g., Microsoft Office, Google Workspace)
• Proactive, self-starter approach to professional delivery.

Preferred Qualifications:

• Bachelor's degree in a relevant field (e.g., Business, Marketing, Information Technology).
• Some experience with data analysis or customer research.
• Familiarity with product management tools (e.g., Azure Dev Ops).
• Understanding of basic project management concepts.