Product Operations Specialist

Company Description

efood is the #1 delivery service in Greece, working with more than 21.000 stores in 100 cities. We offer our users the opportunity to order anything they desire, wherever they are, giving them the option to pay by cash or card.efood is much more than a great place to work: it is an entire working experience that has its own set of core values: We care, We deliver solutions, We always aim higher. These values shape a single culture across the organization, guiding the behavior of every efooder and contributing to the successful implementation of the company’s mission.
efood is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

At efood, we're constantly adapting to new challenges and opportunities in the dynamic online delivery landscape. We embrace agile methodologies, cutting-edge tools, and collaborative teamwork to navigate this exciting environment.

We're seeking an experienced Product Operations Specialist to join our team in Greece. In this role, you'll play a key part in enhancing our operational efficiency and driving automation efforts by collaborating closely with our Product & DH teams.

You'll leverage your technical fluency to partner with tech and product teams, breaking down complex issues into actionable steps that deliver tangible results. You'll also support business functions by providing valuable insights and data-driven recommendations.

As a member of a multi-functional Product team, you'll handle product operational tasks, facilitate communication among stakeholders, and contribute to a culture of innovation. This position offers significant opportunities for professional growth and development. To succeed, you'll need to be a creative problem solver with a strong analytical mindset and excellent communication skills.

If you're passionate about delivering solutions and eager to embark on a new adventure, we encourage you to join our #productteam and make a lasting impact!

What you'll do:

• Collaborate with Customer Support, Partner Support, Rider Support, and Logistics teams to understand their needs and pain points

• Work closely with product managers and engineers to develop and implement solutions that streamline workflows and improve efficiency

• Become a subject matter expert on our internal tools and processes

• Gather and analyze requirements from internal and Delivery Hero teams, translating them into actionable product items

• Proactively identify and document bugs, working with the development team to resolve them

• Assist in prioritizing and implementing new features and automations

• Champion automation and self-service solutions to reduce manual effort and increase productivity.

• Create and maintain comprehensive documentation for internal tools and processes.

• Track and report on the impact of implemented features, using data to drive continuous improvement.

Qualifications

• Minimum 2 years of experience in product operations, project management, or a related field, preferably in an online marketplace or B2C industry

• A Bachelor's degree in a relevant field such as Marketing, Data Science, or Technology

• A strong understanding of online marketplace (aggregator) business models and operations

• Proven ability to collaborate effectively with cross-functional teams and manage stakeholder expectations

• Excellent attention to detail and a self-motivated approach to problem-solving

• Strong analytical skills and the ability to make data-driven decisions

• Excellent communication and collaboration skills in English (required)

Additional Information

• If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!

• We prioritize your mental health and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. 🧠

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

Life @efood:

At efood, no day is the same as the day before!

efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.

We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! [In 2021, we were honored with a 3rd place award from the Great Place to Work® Institute]

Hungry enough to join us?

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