Product Operations Specialist - Payments

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company. 

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

About the Team:

The Payments team within GHL is on a mission to smoothen and streamline accepting payments in the world for SMEs. We want to power SMEs with all the products and features that help them streamline payments and collect recurring revenue. We have existing native integrations with Stripe, PayPal, Authorize.net, NMI, Square along with third party built applications for processing payments. We support products and infrastructure like quotes/estimates, invoicing, e-commerce stores, order form checkouts, subscriptions, Text2Pay links, payment links, appointment booking payments, taxes, coupon codes, sales receipts, gift cards and more. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success

About the Role:

HighLevel Inc. is looking for a dedicated and detail-oriented Product Operations Specialist to join our dynamic product management team. The ideal candidate will be responsible for streamlining and optimizing the product development process, ensuring cross-functional alignment, and supporting the product team in delivering high-quality products. This role requires a strategic thinker with strong analytical skills and the ability to manage multiple projects simultaneously.

Type: Full Time (Remote in India)

Responsibilities:

Data analysis and reporting

- Monitor and analyze key performance indicators (KPIs) to generate actionable insights for product improvement.

- Create and maintain dashboards and reports to provide visibility into product performance for stakeholders.

- Process optimization and automationIdentify and implement improvements to streamline product development and operational processes.

- Develop and deploy automation tools to reduce manual efforts and enhance efficiency.

Project management and coordination

- Develop detailed project plans, including timelines and resource allocation, to ensure successful product development and launch.

- Coordinate cross-functional teams to ensure alignment and timely project execution.

Stakeholder communication and collaboration

-Facilitate clear communication between product teams and stakeholders regarding project status and expectations.

- Build strong relationships with internal and external stakeholders to foster a collaborative working environment.

- Managing recurring meetings, training and note-taking for building past to present reporting.

- Have a Knowledge Transfer cadence with Support and Success teams, to keep them up to date on different initiatives and roadmap planned in specific products.

Product launch planning and execution

- Develop comprehensive product launch plans, including go-to-market strategies and timelines.

- Oversee execution of product launches, coordinating efforts across teams and conducting post-launch analysis.

- Setting up Webinars, Beta Testing and User Research Interviews/Surveys and analysing the feedback to find patterns or new growth opportunities.

- Creating detailed support articles to reduce product tickets and enable our customers to work in autonomous mode.

Requirements

- 2+ years in Product Ops, Operations, Data roles or related fields

- Experience working with cross-functional teams (e.g., Engineering, Design, Product Management)

- Data analysis and visualization (e.g., MongoDB, Excel, Tableau)

- Experience with any one of SQL, python (libraries like numpy, panda) or R language is an added advantage

- Project management tools (e.g., ClickUp, Freshdesk)

- Familiarity with product development methodologies (e.g., Agile)

- Experience with automation tools is a plus(e.g., Zapier, Automator)

- Ability to work with stakeholders to assess potential risks

- Ability to analyze existing tools and databases and provide software solution recommendations

- Ability to translate business requirements into non-technical lay terms

- Ability to read APIs.

Preferred Soft Skills

- Strong problem-solving skills and analytical mindset

- Ability to prioritize and manage multiple projects

- Excellent communication and interpersonal skills

- Adaptability and flexibility in a fast-paced environment

- Excellent communication and collaboration skills

EEO Statement

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.