The Product Operations Analyst supplies data-driven insights to the Product leadership team, surfaces customer problems and opportunities to inform the product strategy and performs deep analysis of the organization’s data inputs. We are looking for a team member to seize a rare opportunity to impact a high-growth company that’s already transforming the business's value of digital accessibility!
As a member of the Product team, you will enable strategic and product decision-making. We are a crucial connection between teams, facilitating teamwork, defining the problem space, driving alignment, thereby enabling Level Access to develop comprehensive solutions. The successful candidate demonstrates curiosity for problem solving; striving towards optimizing strategy.
Responsibilities:
- Collaborating with different functions across the organization (Engineering, Customer Success, Sales, Marketing, Finance, HR) to ensure availability of cross-functional data
- Applying cross-functional data to correlate trends and identify patterns. Build proposals recommending strategic actions and present to the Product and leadership teams.
- Analyze and translate complex cross-functional datasets into understandable narratives and actionable recommendations.
- Advocating for best practices in tools and instrumentation (e.g., addressing data integrity issues).
- Preparing business reports and/or dashboards sharing information on a regular basis cadence to inform product strategy.
- Automating data correlation, analysis, and reporting at every opportunity.
- Develop and maintain data models, dashboards, and reports to visualize data and track key performance metrics.
- Proactively democratize insights enabling Product to prioritize and define the roadmap for the team, identifying areas for significant impact, growth, and investment.
Qualifications:
- Proven experience (more than 3 years) applying data to inform strategic decisions.
- Comfort working in dynamic and sometimes ambiguous environments.
- Hands-on experience with reporting tools that allow for dashboard creation, reporting, and data visualization; Amazon QuickSight and Amplitude is a plus
- Shown ability to synthesize data into compelling narratives. This would require excellent analytical, problem-solving, and critical-thinking skills
- Experience handling and prioritizing work across multiple teams
- Skills in data instrumentation, data manipulation, and crafting visualizations. Basic knowledge of using Python/R, Javascript, and SQL (preferred)
- Knowledge of statistical analysis, aggregations or forecasting (as a plus)
Preferred Qualifications
- A Bachelor’s degree or equivalent, Mathematics, Statistics, Data Science, Computer Science, or related field.
- Understanding of statistics and experimentation methodologies.
- Adoption or familiarity in using AI or AI-assisted solutions.
Application Process
If you thrive in a fast-paced, early-stage product development environment and are eager to make a significant impact in the field of accessibility, we would love to hear from you. This is a full-time salaried position with a competitive benefits package, including bonus opportunities and unlimited vacation/FTO. Salary is commensurate with experience. Are you interested in immediate consideration? If so, please submit your resume to be considered for this role. We are waiting for your application!
Level Access is committed to workforce diversity. Equal Opportunity Employer. Copyright 2025, Level Access. All rights reserved.
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What We Do
For over 20 years, Level Access has provided technology accessibility compliance solutions for corporations, government agencies and leading educational institutions. Our solutions ensure conformity with relevant laws, standards and guidelines, including the ADA, WCAG, CVAA, AODA, Mandate 376 and Section 508 requirements. Implementing a comprehensive approach to address the full scope of accessible technology regulations, Level Access offers software, consulting and training to ensure compliance in desktop, mobile and electronic document systems. The firm’s AMP (Accessibility Management Platform) delivers a scalable infrastructure to manage accessibility across the entire development life cycle. Level Access's solutions meet the complex and changing demands of enterprise class organizations and include a suite of services to assist clients beginning compliance initiatives. The firm is known as the complete solution for accessibility compliance issues, earning numerous industry accolades reflecting its breadth and depth of expertise, strategic focus and superior customer service. Level Access has worked with a number of regulatory and standards-developing organizations in an advisory capacity, including the U.S. Access Board, FCC and the World Wide Web Consortium.
Why Work With Us
Level Access is a mission-driven organization that focuses on making the world a more accessible place through software and services. You have the opportunity to work with some of the most well-known accessibility professionals in the space and make a difference in the world every single day.
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Employees work remotely.
We believe in building a technology-driven company that ensures people with disabilities have a place in the workforce. We offer: Flexibility.
