Product Marketing Associate

Who We Are:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

We’re seeking a dynamic Product Marketing Associate with a passion for transforming technical details into clear, engaging product education for our customers. In this pivotal role, you’ll be the cornerstone of our efforts to ensure that every piece of our help documentation is accurate, up-to-date, and user-friendly.

Working closely with cross-functional teams, you’ll translate complex product updates into intuitive, accessible content that empowers our users and strengthens our overall customer experience.

What You'll Be Doing:

• Write new help documentation for the HighLevel knowledge base.
• Update old or existing help documentation to match current application UI and functionality.
• Monitor and audit help documentation and feedback looking for ways to improve content.
• Coordinate with Product Managers and Dev Team to facilitate the creation of documents as releases roll out.
• Support product-education related initiatives across internal teams.

What You'll Bring:

• A deep and broad understanding of the HighLevel platform.
• Enjoy writing about technical features in a way real users can easily understand.
• Are highly organized with the ability to independently execute.
• Ability to visualize issues from the perspective of our customers.
• Ability to manage projects within the confines of specified budgets.
• Ability to manage multiple projects simultaneously.
• Detail-oriented and capable of producing a highly polished final product.
• Clear communicator with exceptional written and collaboration skills.

Experience/Education/Certifications Required:

• At least one year of experience using HighLevel products and services.
• At least one year of small/local business marketing experience.
• At least one year of experience creating “how to”/help content.
• Experience with video editing software (Camtasia, Screenflow, Capcut, Premier, Final Cut, etc.).
• Experience with graphic design and photo editing tools (Photoshop, Canva, etc.)

EEOStatement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

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