Product Manager

Posted 5 Days Ago
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Hyderabad, Telangana
Mid level
Other • Software
The Role
The Product Manager will drive the vision and roadmap for Reputation's platform capabilities, ensuring effective communication and collaboration with engineering, design, and marketing teams while managing successful product launches.
Summary Generated by Built In

Why Work at Reputation?

  • Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

  • We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

  • Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

  • Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

  • The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

  • Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

  • Our Mission: We exist to forge relationships between companies and communities.

We are looking for a Product Manager to own core Reputation Management platform capabilities related to reviews, surveys, and social media management. The ideal candidate will possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

Responsibilities:

  • Articulate the vision, product roadmap and business requirements driven by intimate knowledge of the customer needs and market opportunities.

  • Conduct market research supported by on-going visits to customers and non-customers.

  • Provide actionable guidance to Engineering with clear prioritization of development efforts to deliver on their quarterly commitments.

  • Work closely with designers and developers, providing thorough reviews and necessary guidance to iterate over solution designs.

  • Create and present developer-facing work products (e.g. taxonomies, navigation, page flows).

  • Evangelize the product vision with effective and powerful communication.

  • Create and present high-quality customer-facing deliverables (roadmaps, user stories, designs).

  • Guide the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans.

  • Additional duties as assigned. 

 

Qualifications

  • BS/BA in a technical field (computer science, engineering, physical science).

  • 3-5 years in product management with a track record for launching successful v1.0 enterprise SaaS products, and managing them over multiple releases.

  • Proven experience delivering beautifully elegant and simple UI, adopted by thousands of users.

  • Highly articulate with outstanding verbal and written communication skills.

  • Natural-born leader, able to inspire and advocate, internally and externally, with authority.

  • Proven ability to lead a fast-paced, agile-driven engineering team, based on mutual trust, credibility, and respect.

  • Experience with Axure or Visio wireframing software.

  • MBA strongly preferred.

When you join Reputation, you can expect:

  • Flexible working arrangements.

  • Career growth with paid training tuition opportunities.  

  • Active Employee Resource Groups (ERGs) to engage with. 

  • An equitable work environment. 

 

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton

Our employees highlight our:

  • Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

  • Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

  • Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”

  • Balance- “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

  • Diversity: Embracing a culture that values uniqueness.

  • Inclusion: Inviting diverse groups to take part in company life.

  • Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation 


 

Additionally, we offer a variety of benefits and perks, such as:

  • Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

  • Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

  • Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)

  • Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

  • OPD: of 7500 per annum per employee

Leaves

  • 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)

  • 12 Casual/Sick leaves (Pro-rata calculated)

  • 02 Earned Leaves per Month (Pro-rata calculated)

  • 04 Employee Recharge days (aka company holiday/office closed) 

  • Maternity & Paternity (6 months)

  • Bereavement Leave (10 Days)

Car Lease:
Reputation offers Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Top Skills

Axure
Visio
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The Company
HQ: San Ramon, , CA
698 Employees
Hybrid Workplace

What We Do

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow.

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