Senior Manager, Talent Enablement

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

We are seeking a strategic and hands-on Senior Manager of Talent Enablement to drive our talent enablement efforts, with a focus on building world-class onboarding experiences and role-specific learning journeys. In this role, you will lead the design, delivery, and continuous improvement of programs that accelerate employee readiness, productivity, and engagement from day one through key moments in their career journey.

You will partner closely with People Business Partners, Business Leaders, and subject matter experts (SMEs) to ensure our workforce is equipped with the knowledge, skills, and mindset needed to thrive.

In this role you will:

• Build upon and establish a framework for designing and executing end-to-end scalable programs for the development of leaders, managers, and employees at all levels.

• Provide subject matter expertise and input to design and develop innovative, blended learning programs, including workshops, coaching, mentoring, online modules, and experiential learning opportunities.

• Partner with People Business Partners on broader company talent development strategies (Talent Assessment, Succession Planning, Performance Reviews, etc).

• Partner with business leaders to create function-specific onboarding roadmaps and success milestones tailored to role-specific competencies.

• Conduct needs assessments to identify skill gaps and learning priorities across the organization.

• Establish metrics to evaluate the effectiveness and impact of Learning & Impact programs.

• Manage the L&D budget, vendor relationships, and learning management system (LMS) or other learning opportunities.

• Collaborate with leadership to understand business strategies and identify/diagnose learning and skill gaps

Required Skills and Experience:

• Bachelor’s degree in Education, Organizational Development, Human Resources, Business, or related field.

• 8+ years of experience in Learning and Development, including leadership of large-scale initiatives across onboarding, role enablement, leadership development, and career growth.

• Strong expertise in instructional design, adult learning principles, and experiential learning methodologies.

• Ability to thrive in a fast-paced, agile environment with a focus on innovation and continuous improvement.

• Proven success in designing and implementing scalable onboarding and role-specific enablement programs.

• Data-driven mindset with the ability to connect learning activities to business outcomes.

• Proven ability to measure learning effectiveness and link L&D initiatives to organizational goals and business outcomes.

• Demonstrated experience managing and optimizing learning platforms (LMS/LXP) and digital learning tools.

• Exceptional communication, relationship-building, and stakeholder management skills.

• Agile, proactive, and comfortable working in a fast-paced, evolving environment.

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.5 billion in funding to more than 71,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

California Employee Privacy Policy

#BI-Remote