Product Manager, Recalls (Including Dynamics)

Position Summary:

The Product Manager works as part of a team responsible for product management across the full product life cycle and engages with sales, marketing, client services and technical teams to ensure new products and features are delivered with the highest quality and in accordance with customer needs. This position focuses on various initiatives across our Supply Chain and Compliance products that primarily support our recall processes, products, and services.

Primary Accountabilities:

• Develop complex business cases, product line pro-forma, or other decision analysis projects, including data collection and preliminary analysis; knowledgeable about and proficient with common techniques and frameworks for asking critical questions and conducting analysis.
• Develop requisite level process flows depicting current and future states as well as user experience impacts.
• Independently manage one or more simultaneous product initiatives through the full product life cycle (from concept to launch) of low to moderate complexity; manage high complexity product initiatives with direct supervision.
• Independently conduct research on competition, users, and customers to inform product strategy, including win-loss analysis, profitability analysis, and feasibility; actively contribute to creation of competitive strategy for a major product line.
• Collaborate with integrated product team(s), go-to-market teams (marketing, sales, services, solution architects) to successfully launch new product initiatives of moderate complexity with independence, and high complexity with supervision; support sales efforts with product-level expertise.
• Be the owner of a product(s) roadmap; develop a point of view based on a variety of inputs and desired outcomes; typically planning from 1 sprint to 12 months ahead.
• Able to use an outcome-based prioritization framework but needs support in setting nuanced OKRs and mapping initiatives against them.
• Understand technical architecture at a high level to identify impacted technical components.
• Communicate with the team, product leadership and key stakeholders frequently and effectively communicate product initiatives and priorities.
• Ability to be sought out by stakeholders and business partners for product expertise and knowledge of customer needs.
• Ability to take a variety of diverse inputs and synthesize them into a compelling product story.
• Comfortably create and present information to non-executive level audiences.
• Provide cross functional influence within specific domain(s) of expertise; build productive internal and external working relationships; interact internally with functional peer groups and occasionally, with those outside of functional groups.
• Talk to customers using their area of product, always looking for deeper insight; understand the problems they want solved and use this insight to effectively create the best possible value in their product area.
• Conducts research, helping to define the problems we should be seeking to understand and to validate decision-making.
• Consistently and reliably own the problem through to the solution within and across teams, peers, and partners.
• Maintain prioritized backlog; develop high quality requirements and write user stories for complex features with little-no errors. Prepare regularly Product Increment Plan as well as annual roadmap.
• Able to break down work into the smallest possible user story with little guidance.
• Actively participate in Agile ceremonies; coordinate analytics, UX, design, business readiness activities (inputs & dependencies).
• Ensure product quality is high; contribute to QA testing of product features.
• Identify risks and issues and proactively find solutions to any obstacles.

Required Qualifications:

• Bachelor’s Degree in marketing, business, technology or related area
• 3-5 years of related work experience; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Product Owner Certification is a bonus
• Proficient with Google Suite and Microsoft Office Suite

Individual Competencies:

• Communication: Ability to give and receive messages and information in written, oral, and visual formats in a clear and succinct way for a complete understanding of meaning and intent.
• Collaborative: Works collaboratively with others to achieve group goals and objectives.
• Problem solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
• Influence: Persuades or convinces others to support an idea, agenda, or direction through establishing credibility, using data and facts for support, directly addressing a person's concerns or issues, and making connections while wielding power and authority in an effective and fair manner.
• Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan, including but not limited to cost and business value. Ability to work independently in a fast-paced, ambiguous environment.
• Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
• Innovative: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
• Urgency: Maintains a sense of urgency to complete tasks and accomplish goals. Proactively works through problems and keeps initiatives moving forward despite challenges.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is: 

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Occasionally required to stand, kneel or stoop, and lift and/or move up to 25 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Occasionally: Job requires this activity up to 33% of the time

Frequently: Job requires this activity between 33% - 66% of the time

Regularly: Job requires this activity more than 66% of the time

Safety: Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

We are an Equal Opportunity Employer, including disability/vets.