Product Manager - CRM

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you !

Our vision

We aim to become the most beloved financial Operating System of French SMEs (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

About us

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 4 years of existence, we’ve managed to :

💻 Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants

💰 Raise a total of €150 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...

👨‍👩‍👧‍👦 Grow from 7 cofounders to 550+ happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.

🌍 Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe

🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings

🚀 Already more than 200,000 small and medium-sized enterprises (SMEs) and over 3,500 accounting firms use Pennylane in France!

The "CRM" squad is responsible for all flows and actions operated by our Success and Sales team daily.

💬 CRM Mission:

- Make it enjoyable and efficient for CRM daily users to work on salesforce (Sales, Success, Marketing, Finance),

- Support strategic initiatives (ex, pricing changes),

- Tools our partners to use our CRM,

- Sync with our pennylane app to ensure good data quality,

- The scope includes maintaining existing features and building new ones from scratch, as some processes are still entirely manual, some “big bricks” are added regularly.

👀 Example of what the CRM should facilitate:

- Acquiring and analyzing high-value customers,

- Targeted marketing efforts and crafting appropriate value propositions,

- Capturing relevant customer data and implementing new distribution channels,

- Developing new pricing models and supporting efficient processes,

- Providing better intel for front-line staff and motivating employees,

- Aligning incentives and providing necessary tools for fostering customer relationships,

- Learning to retain customers by understanding churn reasons and improving customer satisfaction levels.

💼 Key Responsibilities:

- Product Strategy: Define a 6/12m strategy for the CRM scope

- Product Management: Oversee discovery, delivery, and go-to-market for this new team.

- Extensive Cross-Department Collaboration: Work effectively with many personas and internal stakeholders, at all levels.

- Complex Problem Navigation: Simplify and manage complex topics.

🌺 What Makes the Role Unique:

- Engage with numerous stakeholders and personas, including many internal personas (which come with both rewards and constraints), this involves deep diving into the roles of customer agents, sales agents, developping a deep understanding of our sales & marketing strategy to drive CRM strategy as well

- Support core processes across several business units, train internal teams on new features.

Gain valuable knowledge about how key business units operate, which can be applicable in different companies.

- Work in a transversal scope with a variety of features that require different product skills, ranging from classic UX flows to more backend-oriented solutions.

🎯 Profile:

Interest in “Ops” product management (working with internal persona, master how operations team work)

Strong interpersonal skills to navigate stakeholder relationships, spend time with our internal users, gain buy-in on roadmap, spend time with internal teams to understand their problems and explain prioritization decisions. (Plan to be in the office at least once a month as most stakeholders are paris based)

Ability to simplify and tackle complex problems.

Hands-on approach and willingness to step outside traditional product roles to ensure product success (e.g., collaborating with operations and data teams).

Prior experience in product management or “rev ops” job at a scale-up or large tech company is required.

What do we do to make your work life easier

🏢 You'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone

🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane

💵 You’ll have a competitive compensation package

📈 You'll get company shares to enjoy a piece of the success story you're building with us

🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it

⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness

🇬🇧 You’ll have access to Busuu to perfect your English or your French

💻 You’ll get the latest Apple equipment

🎉 We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)

We're working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.

Who are we looking for ?

To thrive at Pennylane, you need :

-To speak English (level is assessed and appreciated according to the department you’re applying to)

-To be energized by an ever-shifting work environment

-To be highly collaborative (within your team or other stakeholders)

-Sufficiently experienced to prioritize business-led actions on your day to day activity

We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.

If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.

We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.

We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.