Product Manager, Client-Facing

Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including The North Face, New Balance, Dr. Marten’s, Oscar de la Renta, Faherty, and more.

We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand market—projected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028.

The Role. You will…

• Define and execute roadmap for enterprise e-commerce customers using data analysis, user research, and collaboration with brands to grow their resale programs.
• Scope and lead feature development and roll-outs through excellent cross-functional collaboration, testing, communication, and post-launch monitoring.
• Analyze e-commerce and customer engagement data to identify product improvements and deliver actionable insights for brand-specific enhancements.
• Lead brand meetings to understand client needs, synthesize feedback, and propose product features that align with the shared goals across Archive and our Brand partner.
• Train client and brand-facing teams on product capabilities, tools, and customization options, empowering them to effectively address brand needs and navigate system limitations.
• Make hard trade-offs to prioritize features by staying actively engaged with resourcing, engineering planning, roadmapping, and the brand portfolio to prioritize the most critical features for our business.
• Build strong product chops and startup acumen by working closely with Archive's Product/Engineering Leadership, CTO, and CEO (BCG, Palantir, Google, Peloton, several startups) to understand our business and make strategic trade-offs and prioritization decisions.

Your Experience. You have…

• 3-5 years of client-facing product management, product operations, or a related role
• Proven ability to make trade-offs against business needs, specific client requests, strategic investment, and engineering resources to maximize growth
• A strong track record of breaking down complex requests into actionable tasks with system-level thinking
• Experience delivering excellent project outcomes, with strong attention to detail, and iterating on features time
• Demonstrated an ability to uniquely gather, track, and generate insights from user needs and market trends
• A familiarity with technical concepts and systems
• A thirst for learning about the emerging resale market

Nice to Haves

• Experience in e-commerce software, iteration, and growth
• Experience with Hex, Linear, Foundry, and/or Figma are a plus.
• Familiarity with data analysis tools to support Account Management teams in their discussions with brands.
• Experience in product operations or project management roles, especially in tech product environments.

Our team of over 50 employees is currently remote-first, with an office in NYC and optional in-person work for those located in the area. We have company offsites twice a year to bring the full team together in person, and occasional travel is expected as part of the job.

Archive is a Series B company backed by lauded investors including Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures. We prize an inclusive and transparent culture, and remain true to our values in everything we do. We were honored as Fast Company’s #2 Most Innovative Company in Retail in 2024, and continue to challenge ourselves to change consumer shopping behavior for the better.

We consider applicants of all backgrounds. If you are excited about what we’re building but don't meet some of the criteria above, please don’t let that discourage you from applying. Please note, we are unable to accept applications from candidates outside of the US at this time.