Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world’s leading private equity firm “Bain Capital” in 2021 for $17bn! and we have many new strategic product initiatives.
We are headquartered in Boston, and our other offices are located in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Bangalore, Pune, and Chennai.
Position Summary: We are looking for a Product Management Manager to join the athenahealth Value-Based Care (VBC) Programs team in Bangalore. At the cutting edge of the healthcare market’s shift towards value based care, the Care Monitoring and Collaboration Zone works with an industry leading client base to deliver capabilities to enable patient-centric care, from Care Management to Quality Management to Care Pathways. This role in particular will focus on the capabilities built into our Electronic Health Record (EHR) to help organizations define Clinical Programs for guiding and measuring the treatment of patients.
We are looking for a mission-driven, innovative, and outcomes-oriented teammate to join us in our quest to change healthcare for the better. You will have an understanding of the market and customer, contributing to a product vision, developing business cases, ensuring a product or set of product features meets business requirements and driving the creation and delivery of the product. In this specific role you’ll become a subject matter expert in Quality Management and Clinical Care Protocols. This position will work daily with a dedicated scrum team defining and writing user stories, prioritizing product backlogs, and making trade off decisions between scope and schedule.
Responsibilities:
· Serve as Product Owner for scrum teams covering assigned product area
· Represent the customer for assigned product area, demonstrating responsibility for end-to-end customer journey and touchpoints
· Drive ongoing backlog allocations and prioritization of customer issues to solve within area of responsibility
· Partner with UX to research the problem space, identify the user needs, and conceptualize a solution
· Identify and frame user-centered problems effectively
· Define epics and user stories, clearly articulating business requirements and acceptance criteria for the problems we’re trying to solve - including UX/CX/Support requirements
· Partner with UX in UI/UX design development and partner with Engineering in the development of the features
· Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement – Requesting analyses to inform backlog
· Support fix and feature rollouts through alpha, beta and general availability by collaborating with customer-facing teams, analyzing feature impact, and preparing communications
· Partner with Product Management leaders to drive portfolio and product strategy
· Engage with Sales, CS, Product Knowledge, and other internal partner teams on customer issues, including understanding problems and impact and communicating product decisions and next steps
Typical Qualifications:
· Bachelor’s Degree required; Degree in Business, Product or Computer Science preferred
· Understanding of healthcare / health IT environment preferred
· 8-10 years of product management experience
· Agile experience or certification a plus
· Demonstrated ability to distill complex problems and design effective and scalable solutions
· Demonstrated success at driving innovative results in a fast-paced environment and managing simultaneously competing priorities using analytic and quantitative capabilities
· Experience working with stakeholders in a business environment across global, cross-functional groups
· Excellent verbal and written communication skills
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
