Product Issue Resolution Engineer - Primary Storage
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
As a Product Issue Resolution (PIR) Engineer specializing in Primary Storage at HPE, you will provide advanced engineering support for HPE's block storage solutions, including 3Par, Primera, Alletra 9000, and Alletra MP. Your role will involve triaging, debugging, and resolving complex customer issues, often requiring availability for standby and after-hours work. This position demands strong collaboration with peers, partners, and managers to ensure issues are resolved to completion.
How You'll Make Your Mark:
- Technical Troubleshooting: Deliver the highest level of technical troubleshooting to resolve the most complex issues experienced by our customers.
- Collaboration: Work closely with hubs, centers, and development teams to reproduce complex issues and identify product-related problems.
- Proactive Monitoring: Monitor case trends and install base issues to develop proactive approaches.
- Communication: Effectively communicate strategic and tactical process decisions, project statuses, issues, and workarounds.
- Risk Management: Help analyze and quantify risks and develop and document risk mitigation plans.
- Project Leadership: Lead internal projects of medium to high complexity and risk.
- Requirement Gathering: Collaborate with operational teams and business stakeholders to gather and understand business requirements.
- Process Adherence: Follow support processes that align with business needs and maintain comprehensive process documentation.
- Subject Matter Expertise: Utilize your knowledge to solve common business issues and engage subject matter experts when necessary.
- Issue Escalation: Handle or properly escalate unique and complex situations as needed.
About You:
- Bachelor’s degree in engineering, Computer Science, or a related field.
- Typically, 4-6 years of experience in block storage.
- Basic knowledge of material logistics and global trade practices is a plus.
- ITIL experience is a plus.
- Experience in compute technologies is an advantage.
- Communication: Excellent written and verbal communication skills with fluency in English.
- Interpersonal Skills: Ability to effectively interact and interface with various levels of management and internal/external customers.
- Problem-Solving: Strong analytical and problem-solving skills.
- Business Acumen: Ability to manage difficult and complex business situations or properly escalate them if needed.
- Teamwork: Proactive, productive, and flexible team member capable of working in a fast-paced environment.
- Physical Requirements: Must be able to self-lift 40 lbs.
- Leadership: Experience in coordinating and directing matrixed teams and resources is a plus.
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#unitedstates#storage
Job:
Engineering
Job Level:
TCP_04
States with Pay Range Requirement
The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.
USD Annual Salary: $101,900.00 - $234,500.00
Estimated job application period closure is December 2024. While this is the expected application time frame, there are many factors which may result in a change. If this position is still open beyond the anticipated closure time frame, it is likely HPE is still actively recruiting for this role and all qualified and interested candidates are encouraged to apply.
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .
Top Skills
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology.
More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
