Overview:
Two Barrels is hiring a Product Designer to join our Spokane team. This is a full-time (40 hours a week) hybrid position-meaning you will be required to work some hours in our downtown office. So, you will need to live within an easy commuting distance of our building.
Your role as a Product Designer will be to take client and employee needs and then craft killer solutions. We'll need you to figure out the why and what behind our 50-plus products-crafting each one into well-designed, thought-out services that will benefit clients. You'll also be working with our product managers-using your sharp business mind and analytic skills to study client feedback and make improvements.
We're a family-owned and operated business with zero investors, private equity, or debt! We're a cool, wildly unique group of people who love what we do. So, if you're an awesome human who doesn't mind working hard, we want to hear from you!
Location:
Spokane, WA
Duration:
Full Time
Wage:
$65,000-$100,000 DOE.
Responsibilities:
- Applying subject expertise in evaluating business operations and processes
- Troubleshoot and resolve user problems and document bugs and feature requests based on those problems within Support tickets
- Define procedures or standards, since he/she has the knowledge of what the right or best way to execute a task would be
- Provide input for the design and construction of test cases and scenarios
- Identifying areas where technical solutions would improve business performance
- Provide subject expertise and guidance to Product Teams and/or other business operations during the software development life cycle
- Test the product(s) or service(s) (user acceptance testing), using and evaluating it for accuracy and usability, providing feedback to the Project team
- Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users
- Verifying technical reference information, including user guides, training manuals, and system requirements while understanding technical jargon in your area of expertise
- Validate the requirements and deliverables the Product Team produces
- Documenting processes and disseminating information to all relevant stakeholders
- Be committed to the project and actively participate in all workshops
Minimum Qualifications:
- While we'd prefer you have "Product Designer" experience, this role can also come from customer service and knowing the needs of our customers and/or our employees
- 1-3 years of experience working in the relevant area of expertise
- Ability to triage product defects related to relevant subject matter
- Project management experience
Preferred Qualifications:
- Advanced knowledge of business operations and project management
- Advanced ability to define and assist with implementing technical solutions for cross-functional projects
- Experience taking multiple products from idea to completion and through continued development
Why you might like this job:
You're super tired of stuff just being the way it is-you're ready to make changes to everything we're slinging out. If you love being creative, brainstorming solutions, and translating consumer needs into reality, you should apply to work here. Seriously, you won't regret it.
Benefits:
- Great Wage & Success Meetings with your manager
- Work From Home comfort package & company provided equipment
- 22 days paid time off annually, PLUS 4 paid holidays
- 4% 401k employer matching through Fidelity
- 100% employer-paid medical, dental and vision for employees
- Maternity and Paternity Leave
- Flexible hours
- Coffee shop next door
- Crappy parking? Oh, I mean a cool downtown location for easy public transportation options...
Top Skills
What the Team is Saying
What We Do
Two Barrels is a Professional Services as a Product Company. ( A PSAAP - Duh! ) We run our company via product life cycles. We use tech to make amazing products and invest heavily in humans to help our clients with their business services needs.
Two Barrels is family-owned and operated, employs over 650 good humans across the nation, and services over 3 million active businesses nationwide. As we've grown, we've maintained a 95% employee retention rate. We have no debt, no investors, no venture capital, and no private equity.
What does it mean to be family-owned and operated?
Well, it's not perfect. But growth, profits, KPIs, endless investor meetings, warrants, options pools, vesting, or manipulating employees to be indentured servants in exchange for paper shares that won't make you rich, aren't things we have to deal with here.
We try to do good work and see where it goes. That's our actual mission statement. We try to make our customers and our employees happy. We get to focus on that versus making investors happy. We are well aware of competing with startups, and VC and PE-funded, or worse yet, public companies' total compensation packages, so we bring it up. We are different. Our packages include an excellent salary and 401K to buy stock wherever you want. We try to make our overall benefits better each year as we grow. We offer tough challenges—focusing on the journey as the reward, not the finish line. We try to hire people we enjoy being around.
We're not a platform or an AI cool guy place. We're not software as a service/whatever is the cool thing that gives investors a reason to ask for a higher multiple on their next round of stock dilution. Whoops, I mean, investment for the future.
We make business entity compliance tools. We power over 50,000 Professional Services that do registered agent service, corporate filings, VoIP phones, credit card processing, and various tech products. Here's a few examples of industry leaders riding on our backbone:
https://www.northwestregisteredagent.com/service-signup
https://www.registeredagentsinc.com/solutions/
We made a CRM system but focused on a whole stack of solutions for our business services customers and now we're pretty busy and could use your help. Thanks for looking!
Why Work With Us
A mid sized company servicing millions of clients, employing hundreds, but being family owned and operated with no debt, investors, VC, or PE in the tech space is unique. We offer stability, flexibility, and an opportunity to make a high impact almost immediately. We don't sell data to third parties. We're extremely open source and privacy focused.
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Two Barrels LLC Teams
Two Barrels LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
