Product Deployment Strategist (SF)

Founded in 2018, Persona is a 250-person tech startup based in San Francisco, backed by Index Ventures, Coatue, Founders Fund, and First Round Capital. Persona offers flexible building blocks that help businesses fight fraud, stay compliant, and build trust among their customers. For example, Coursera uses Persona to ensure the right person is earning each degree, OpenAI uses Persona to prevent the misuse of ChatGPT, and Lime checks the ages of customers before they ride electric scooters or bikes. To learn more, check out this short video.

As a Product Deployment Strategist, you'll partner with teams such as Solutions Engineers, Product Designers and other Product Deployment Strategists to help shape how our customers use our product. With mentorship from industry experts and a supportive, collaborative environment, you'll make bold decisions that drive impact at a high-growth startup.

Best fit for

• Someone with 0-2 years of experience in consulting, professional services, customer success or an equivalent role
• Someone curious to learn the ins and outs of a highly technical product
• Someone looking to level up their career alongside some of the brightest minds in the industry 

What you’ll do at Persona

• First-class training: You will participate in a 6-week, first-class training program tailored to your role, developed by experienced team members, covering company onboarding and technical product training.
• Consult with customers: You’ll be staffed on a team that helps executives at leading companies ensure they are driving maximum value from our platform. You will build leadership skills by participating in key customer engagements, including implementations, business reviews, and all recurring touchpoints.
• Impactful contributions: You will become an expert in Persona’s platform products and future offerings, and directly inform Persona’s product roadmap and go-to-market strategy. 
• Holistic support and growth: Alongside 1:1 mentorship from seasoned professionals, you’ll have access to abundant resources to help you be successful.
• Leadership development: You’ll build relationships with Persona’s executives made up of former Square, Dropbox and Coursera alumni. Persona offers an environment heavily focused on learning and development, with opportunities for growth and career advancement. 

What you’ll bring to Persona

• Curiosity: You have a passion for learning and embracing new challenges
• Technical aptitude: You have a desire and ability to learn complex technical concepts (technical background a plus!)
• Strong interpersonal skills: You have a genuine desire to provide exceptional customer experiences and contribute to a customer’s success
• Empathy: You can understand and manage the needs of others, and build an environment where others feel understood
• Outstanding verbal and written communication skills: You can effectively convey complex concepts to different audiences 
• A growth mindset: You have a demonstrated love for learning and adaptability to ambiguity. You are eager to give and receive constructive and positive feedback, fostering a collaborative and supportive environment

Location and Travel

This is a full-time position based in our HQ in downtown San Francisco - currently in the office Tuesday-Thursday with Monday and Friday as office optional. We offer relocation support for individuals based outside of the San Francisco Bay Area. This position may also include up to 25% travel to be with our customers.

Benefits and Perks

Persona offers a wide range of thoughtful and inclusive benefits for this role, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, mental health days, family planning benefits, professional development stipends, and wellness benefits, among others.

At Persona, we believe in people above all else. We strive to create an inclusive environment where everyone's contributions are valued and their growth is supported. We're honored to be recognized as one of Fortune's Best Medium Workplaces, a testament to our commitment to fostering a world-class team. You can read what it’s like to work at Persona on Glassdoor.