Product Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

At Traveloka, the Product Management role is at the heart of our company. We are the Southeast Asia’s leading travel platform revolutionizing human mobility with technology since our founding in 2012. Also, our B2B service is trusted by various leading travel players across the world for travel supply needs. Our mission for our B2B service is to fuel our partners’ growth by delivering an efficient travel supply chain, powered by our expertise in technology, robust travel supply and excellent partner support. 

With a focus on innovation and customer satisfaction, we aim to provide seamless integration and exceptional service to our partner networks, positioning ourselves as the preferred choice for B2B accommodations. By joining Traveloka, you will have the opportunity to contribute to this vision and shape the future of the travel and technology industry.

We are looking for a Product Operations Analyst who is passionate about driving innovation and helping to build a product that customers love! You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out the product that delivers the company’s vision and strategy. This role will be expected to independently handle multiple projects, work through large amounts of data, add structure to complex problem statements and manage multiple stakeholders at the same time while ensuring quality deliverables.

Our product management team comes from diverse backgrounds, and you will have the opportunity to learn the best practices from various product managers. What matters most are strong problem solving skills, communication skills, attention to detail, and willingness to learn and grow together with the team.

In this role, you will:

• Provide technical operations support for internal and external stakeholders of Traveloka products and systems and manage the coordination independently

• Work closely with the product development team, as well as other internal and external teams to provide timely manner and quality support.

• As a technical subject matter expert during the integration process with our partner as well as develop/improve current SOP & business processes

• Receive, analyze, gather more information, prioritize, document, and actively resolve or escalate requests/issues until their resolution with minimum supervision

• Maintain an up-to-date operation process and instructions as well as a product knowledge base for stakeholders

• Able to identify pain point, produce insights and propose tangible, detailed improvement for the products managed

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Requirements

To be successful in this role, you should possess:

• Bachelor's degree from a reputable university.

• Computer science or an IT-related major is an advantage, fresh graduates are welcome to apply.

• Extensive work experience in product support or software technical support or having experience/project/technical proficiency is preferable.

• Excellent communication skills (verbal and written) and ability to present concepts/ideas to different types of audiences.

• English language fluency (verbal and written) is required.

• Self-motivated, strong interpersonal skills focus on rapport-building, information gathering, and listening skills.

• Proven analytical & problem-solving skills, with good attention to detail, high curiosity, and structured-thinking processes.

• Strong task prioritization & execution in a dynamic and fast-paced environment.

• Strong end-users documentation skills

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!