Process Excellence Capability Assistant Manager

Job Description :

Context/ScopeThe wider Employee Experience Team is part of Diageo Business Services, providing HR and Learning Admin/Operations support to 23,000 employees in 70+ countries worldwide and 8,000 colleagues in Joint Ventures and Diageo distributors. The team is a key enabler of process excellence and a strategic partner in improving employee experience.The My HUB HR & Process Excellence Capability team within the Process Excellence area drives a collaborative global HR technology and process change culture. We are strategic partners who advocate and enable My HUB (powered by the ServiceNow platform) HR technology changes as well as encouraging a Process Excellence Key User community throughout GHRO.Purpose of RoleThe Process Excellence Capability Assistant Manager has 3 main spans of control:

• Advocate for and continuously improve the License to Operate model that our GBO Employee Experience teams (such as HR Operations and Workday/My HUB Business Analysts) need to follow to fulfill HR processes in accordance with audit controls and KPI expectations,
• Partner with HR Operations & Process Management LT to sustain a network of Process Excellence Super Users, and drive that network to identify knowledge gaps, to help deliver training material, and to help share awareness of technology/process changes,
• Technically advise the above customers when gathering requirements to ensure developments are fit for purpose and collected/delivered in a standardized, controlled way, according to standard processes and internal design principles.

Top AccountabilitiesThe Process Excellence Capability Assistant Manager is accountable for ensuring teams working in the GBO Employee Experience space are supported by / aligned with a Licence to Operate (LTO) model and for partnering with Employee Experience teams to identify/resolve operational training gaps.

• Establish LTO metrics in partnership with GBO Employee Experience team leadership.
• Stay up to date with industry-standard processes around LTO models that would optimize operational efficiency, improve employee experience, make valuable contributions to HR processes.
• Continuously supervise LTO compliance and take actions to improve compliance, in partnership with GBO Employee Experience teams.
• Establish and sustain a team of Key Users, involving them as champions in the change management process.
• Develop the Key User team, equipping them to help you identify knowledge and training gaps.
• Proactively partner with Workday Business Analysts, Global Process Owners, and My HUB Business Analysts to identify future training needs because of technology or process changes.
• Communicate LTO metrics to key customers, illustrating training opportunities and outcomes.
• Analyse HR CSAT feedback and Issue data to identify customer-facing training opportunities.
• Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.
• Be a strong communicator, able to actively engage and influence customers at different levels of understanding to achieve progress.
• Partner with the HR Learning Operations to implement LTO training courses and scoring based on your analyses.
• Ensure new joiners and existing team members of GBO Employee Experience teams are included in the LTO model.

Qualifications and Experience Required

• Must have English-language proficiency, able to articulate with excellent verbal and written communication skills.
• Must have validated experience customer management and ability to self-manage optimally.
• Must have tried experience in co-ordinating Key User / Super User teams, or in regularly identifying and solving training opportunities.

Additional Requirement

• Ideally 2+ years of experience working as part of a multinational HR Shared Services organization with exposure to different global markets.
• Ideally 2+ years of experience working within a process capability role, or of prioritising a Licence to operate model.
• Ideally certified as a Business Process Professional (CBPP), or Six Sigma Green Belt Professional, or a Professional in Learning and Performance (CPLP).

Worker Type :

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations :

Gurugram

Job Posting Start Date :

2024-09-17