Process Analyst

About The Role

Process analyst will devise and optimize operational workflows, identifying inefficiencies, and driving continuous process improvements within the fleet management team. This role involves analyzing data, streamlining maintenance and logistics processes. A key challenge in this role will be on operational effectiveness while adapting to evolving business needs. Within the first six months, the analyst will assess current workflows, implement efficiency strategies, and enhance reporting mechanisms, directly impacting cost savings, service reliability, and overall fleet performance. Success in this role will lead to scalable improvements in fleet operations. Ideally, you are a professional with excellent understanding in process managements and have / in the process of getting PMP, CBAP or Six Sigma certifications.

What You Will Do

• Document business processes and owners, and ensure that Standard Operating Procedures are adhered throughout the flow
• Work with stakeholders to gain deep understanding of the mechanics of Fleet management, and identify pain points
• Collect and interpret fleet performance data to support strategic initiatives needed
• Develop and refine processes related to vehicle onboarding, vehicle maintenance, driver onboarding, and financial settlement processes
• Work closely with fleet partners, procurement, operations, and finance teams to drive continuous improvement.

What This Role Needs

• A minimum of 5 years work experience in relevant sectors, e.g. Operations, Process Modeling, Improvement and Management
• Excellent problem solving and data analytical skills
• Great communication skills both in English and in Bahasa Indonesia
• Strong sense of business and tech processes
• Fast learner, can work in an ambiguous setting

About The Team

Ready to join a team that shapes the future of new leading transformation in Gojek business as Fleet Strategy & Planning and be the drivers of change in Indonesia's digital landscape? Join us and be part of something extraordinary in Driver Fleet process for our Mitra Driver needs

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek 

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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