Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Principal Engineer / architect you will be responsible for creating a technical strategy and coordinating the designs for meeting the needs of Toast’s largest restaurant brands. You will partner with Product Managers to develop the technology roadmap that enables enterprise customers to leverage the power of Toast. You will also work closely with technical leaders and implementation teams across the organization to deliver robust, scalable solutions with integrations to customers’ external systems. While the role is primarily internally-facing, it requires infrequent interactions with enterprise customers, listening to their requirements and providing expert guidance as they deploy Toast.
If you’re a technical leader or a solutions architect, experienced with enterprise SaaS, passionate about customer value, and a great collaborator, read on!
About this roll*:
- Develop an expert understanding ofx Toast’s Core Platform (menu management, kitchen, publishing, APIs, security, extensibility) and a broad understanding of all Toast’s products.
- Partner with Toast Product Managers and Technical Leaders to understand the technology needs of enterprise customers. Map their needs to Toast’s platform, develop Toast’s enterprise technology strategy and roadmap, and communicate these within Toast.
- Develop prototypes of proposed enterprise solutions to evaluate the technical feasibility and fit.
- Engage hands-on with development teams at Toast to help them internalize enterprise requirements, design scalable solutions, and productize the prototypes.
- Provide mentoring in best practices suitable for enterprise software development.
- Provide technical guidance to Toast teams writing technical documentation, solution and architecture documentation, RFPs, RFIs etc., and if needed, consult with customer IT teams on their adoption of Toast.
Do you have the right ingredients*?
- Strong technologist with 12+ years experience defining and implementing high scale SaaS solutions. Experience with a broad set of technologies that includes those used at Toast - tiered web applications, microservices, mobile, API design patterns, Java, Kotlin, React, data analytics.
- Experience with integration design patterns across high-scale, data-rich enterprise systems.
- Strong interpersonal skills and a proven track record of building partnerships across engineering, product, customer success, and other stakeholders.
- Experience shipping iterative value using agile or lean software delivery methods.
- Excited to shape a growing market segment at Toast. Ability to engage with enterprise customers as needed to understand requirements and technical roadmap.
- Familiarity with restaurant POS systems and other restaurant systems such as NCR Micros, Aloha, Lightspeed, Brink, Harbortouch is preferred.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
Top Skills
What the Team is Saying
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
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Toast Teams
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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