Principal Product Manager - Operations and Observability

Join us as we expand our market presence in North America and Europe by leveraging our existing success worldwide. The database market is expected to double in size over the next few years, with IDC estimating it to be $119B+ by 2025. PingCAP is positioned as a global player, disrupting the industry with its TiDB Database and Database as a Service offerings. TiDB is an open-source, cloud-native, distributed SQL database designed for elastic scale and real-time analytics. Our products have been successfully adopted by large organizations across various industries such as financial services, logistics, gaming, e-commerce, and software as a service. With a robust open-source community, innovative products, and an inclusive culture, PingCAP offers an opportunity to be at the forefront of innovation and growth.

About the Role

As a Principal Product Manager, you will take a strategic leadership role in shaping and executing the roadmap to enhance how customers deploy, upgrade, and manage TiDB in on-premises and cloud environments (AWS, Azure, Google Cloud). This role requires a proactive individual who can identify long-term opportunities to improve operational efficiency, reduce complexity, and drive faster time-to-value for enterprise customers.

You will be responsible for defining the product strategy that addresses the evolving operational needs of enterprise customers. Collaborating closely with engineering, field, and customer success teams, you will ensure that improvements align with both customer priorities and business objectives. Your ability to synthesize customer feedback into a comprehensive strategy will directly influence the product’s success and operational excellence.

Responsibilities

• Lead the development and execution of a long-term product roadmap that strategically improves the deployment, upgrades, and operational management of the database across on-premises and cloud environments.
• Engage with customers to deeply understand their operational challenges and long-term needs. Use these insights to drive innovative solutions that enhance deployment workflows, minimize disruptions, and optimize system management.
• Collaborate closely with engineering teams to ensure the successful implementation and release of operational improvements, adhering to quality standards and delivery timelines.
• Establish best practices, playbooks, and guidelines for customers to effectively operate TiDB effectively and efficiently.

Qualifications

• 7+ years of product management experience, with a focus on infrastructure, cloud services, or enterprise software, including a track record of driving strategic product improvements.
• Proven experience in gathering and integrating customer feedback into long-term product roadmaps, with an emphasis on operational innovation.
• Expertise in Kubernetes, AWS, Azure, or Google Cloud platforms, and a deep understanding of the operational concerns of enterprise customers managing mission-critical systems.
• Bachelor’s degree in Computer Science or equivalent experience.
• Excellent communication skills, both verbal and written, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Proven track record of driving product innovation, delivering customer value, and achieving business results.

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. PingCAP also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at PingCAP.