Lead DevOps Engineer, Cloud Operations

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.

Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

About the US-GOV Cloud Operations Team:

Cloud Operations (CloudOps) at Icertis is responsible for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis Software-as-a-Service (SaaS) application & related services. CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident, and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for the company.

Icertis is continuing to generate significant demand in the US public sector and the US GOV CloudOps team is at the forefront of defining, implementing, and continuously monitoring cloud security strategies to meet the rigorous federal security compliance requirements, protect our customer’s assets, reduce risk, and to empower Icertis’ federal sales team.

We are looking for a self-motivated, growth-minded, and unabashedly detail-obsessed Principal DevOps Engineer to join our rapidly growing US GOV Cloud Operations team. This person will fill a critical role on the team, partnering with our Global DevOps team to deliver and scale impeccable cloud infrastructure and provide tooling and automation to improve and enhance our operation. The right candidate for this role is a knowledgeable automation expert who fluently speaks the language of SaaS (Software-as-a-Service) and PaaS (Platform-as-a-Service) products and technologies and who knows how to apply and adapt processes commensurate with the company’s size, culture, and strategic objectives through IaC (Infrastructure-as-Code) processes. This individual will be a passionate DevOps professional who is committed to secure SaaS service delivery and the success of our Azure Government customers. #LI-BP1

What you will do:

• Expert-level cloud engineer, with hands-on management of production and non-production cloud-based software solutions running on Microsoft Azure (Microsoft Government Cloud preferred)
• Provide strategic technical strategy, solutions, architecture, and design diagrams, which follow best practices in cloud architecture
• Deploy, configure, secure, and monitor various Azure services using Terraform, Ansible, and Azure DevOps pipelines
• Employ innovative thought and automation to improve workflow, efficiency, productivity, and technology deployment
• Ability to take a project or task from inception to completion understand when to escalate
• Stay familiar with relevant current and future technologies and trends
• Continuously maintain and/or improve the security of client environments and customer data
• Monitor all production environments as a part of a 24x7x365 on-call rotation to ensure availability, resiliency, and performance meets our SLAs
• Respond to monitoring alerts as received
• Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures
• Collaborate with customer services, professional services, project/program/product managers, and engineers to ensure that critical and time-sensitive projects run smoothly to achieve business outcomes
• Create, update, and maintain documentation for systems, processes, procedures, and infrastructure configuration
• Performs other job-related duties as assigned, such as assist with evidence collection during audits
• This is an individual contributor role with title and salary based on experience




Working with the US Government:

• Ability to meet Icertis, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Icertis Federal Cloud Background Check: This position will be required to pass the Icertis Federal Cloud Background Check upon hire/transfer and every two years thereafter.

What you will bring:

• 15+ years working across multiple industries delivering available, resilient, and secure infrastructures
• 8+ years building, deploying, and supporting mission critical IaC cloud first infrastructures (Microsoft Azure Cloud, Microsoft Government Cloud preferred)
• Hands-on automation creation experience with proficiency in PowerShell, Linux/BashShell, Terraform, JSON/YAML, and Ansible
• Experience with automation of serverless and container technologies (Azure Function Apps, Docker, Azure Kubernetes Service (AKS))
• Solid understanding and hands on experience designing, building, and supporting Azure DevOps pipelines
• Strong Windows Systems, Linux Systems, Network administration, IIS administration skills
• Strong understanding of cloud concepts, applications, storage, compute, and networking components
• Solid C#, ASP.NET application coding and debugging skills
• Experience with implementing monitoring of key indicators covering availability, diagnostic, performance, and logs
• SQL Expertise with always-on, replication, performance, backup/restore, stored-procedures, schema, and query
• Experience working in a scrum or sprint lifecycle using a work item/ticketing queue to manage work and communication
• Should have a humble, customer-centric attitude, earning the trust of clients and everyone you meet
• Should have great communication skills and does not mind taking ownership of issues for others and driving them to completion
• Should have just as much passion for their business objectives as you do about the technology used to achieve those objectives
• Identify, research, and drive true root cause for technical problems
• You are a passionate, continuous learner who keeps up with the latest trends, technologies, and tools in the industry




Additional Qualifications

• Azure Portal/Azure DevOps/Visual Studio/Azure Active Directory:
• Experience and working knowledge with a range of Azure IaaS and PaaS services
• Experience of working with Elastic Search, Kibana, Redis Cache
• Comfortable using Azure DevOps (ADO), GitHub (Actions), TFS (Team Foundation Server)
• Comfortable with Visual Studio and SQL Server Data Tools
• Comfortable with basic DevOps concepts like CI/CD, and Infra-automation
• Hands-on experience with Ansible and Terraform 
• Knowledge and experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and procedures
• Experience with collaboration tools: Microsoft Teams/SharePoint/ADO
• Preferred familiarity (5+ years) with some or all the following Azure PaaS security resources:
• Threat protection
• WAF (Web Application Firewall)
• Tenable Nessus
• Microsoft Defender for Cloud
• Static code scanning tools: Veracode
• Open-Source scanning tools: Blackduck
• SIEM (Sentinel), and Cloud Security Analytics
• Security Operation Center

Our Commitments: Icertis is committed to:

● Icertians (employees) and their family's physical, mental and financial health and wellbeing

● Turbocharging Icertians careers

● Making a social and environmental impact in our communities 

● Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and

suppliers

● Generous holidays including the 4th of July week off – paid 

● Free professional and leadership coaching

● Annual personal development allowance 

What we offer:

● Robust medical (physical & mental vision and dental benefits 

● Employee assistance program (EAP)

● Equity (RSUs) and shared ownership in the company

● Generous 401K match

● Flexible work environment

● Paid maternity and paternity leave 

● Generous holiday and PTO program

● CaaS (coaching as a service)

● Annual personal development allowance 

● 7 Days for Humanity – 7 paid volunteer days annually

● Global and regional DEIB steering committees, employee resource groups (ERGs) 

● Global DEIB training programs and guest speakers throughout the year

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.

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Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.