About the RoleThe Principal - Data PdM supporting Customer 360 and Loyalty, is a fantastic opportunity for someone looking for a transformational, challenging and collaborative role. This individual contributor role will partner with data engineers, analysts, business stakeholders, data scientists, and executives in defining the product roadmap to ensure data products deliver actionable insights, improve decision making, and realize business value.What You'll Do
Product Strategy & Roadmap:
• Define and drive the vision, strategy, and roadmap for data and analytics products.
• Align data product initiatives with business goals, customer needs, and market trends.
• Prioritize features, data models, and analytics capabilities based on impact and feasibility.
Stakeholder Collaboration & Requirements Gathering:
• Work closely with business leaders, data teams, and engineers to define data needs and use cases.
• Translate business objectives into well-defined data product requirements and specifications.
• Ensure alignment between data initiatives and enterprise-wide strategies.
Execution & Delivery:
• Collaborate with data engineers, scientists, and analysts to design scalable data models and pipelines.
• Define and track key success metrics (e.g., data quality, adoption, business impact).
• Ensure smooth integration of data products with analytics tools, BI platforms, and downstream applications.
Data Governance & Quality:
• Advocate for data accuracy, consistency, and governance across the organization.
• Work with engineering and data governance teams to ensure data security, privacy, and regulatory compliance.
Analytics & Insights:
• Drive the development of self-service analytics capabilities for business users.
• Partner with data science teams to identify AI/ML opportunities for predictive and prescriptive analytics.
• Foster a data-driven culture by enabling teams with accessible and actionable insights.
Who You Are
· 7-10 years’ experience in in data product management, data analytics, or related roles.
· Deep functional knowledge of Customer 360 platforms and Loyalty programs required.
· Retail experience required.
· Strong understanding of data architecture, data engineering, SQL, and cloud platforms (Azure, GCP).
· Experience working with BI tools (Tableau, Power BI, Looker) and analytics platforms.
· Ability to synthesize complex data needs into simple, scalable solutions.
· Experience working in Agile/Scrum teams and using product management tools (JIRA, Confluence).
· Exceptional communication skills- someone who is an engaging storyteller and is at ease presenting to executives with proven ability to develop and maintain effective business partner relationships.
· Must be willing to roll up sleeves and get work done - a productive contributor to detailed content, with a strong sense of accountability and ownership.
Top Skills
What We Do
In 1969, Don and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco. They wanted to make it easier to find a great pair of jeans, and they did. Their denim and records store was a hit, and it grew to become one of the world’s most iconic brands.
Today we’re represented in more than 1400 stores in over 40 countries, and online. We have headquarters in New York, London, Shanghai, Tokyo, and, of course, San Francisco.
Our unique aesthetic is optimistic cool, elevated American style. Our clothes are crafted with care, with focused attention to thoughtful design. We believe in staying true to our heritage while creating what’s next.
Don and Doris Fisher always wanted to “do more than sell clothes.” They wanted to support the people who ran their company, to be active in their communities, and to have a positive impact on the world. Their vision helped transform retail, and we’re still following their lead.
We stand for freedom and possibility for all; we champion diverse ideas that transcend generations, geographies and genders.
