PH Marketplace Quality Operations Manager

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

MAIN JOB PURPOSE:  

• Leads both the marketplace and logistics quality agenda and strategy of the business operation

• Deploys UL Quality strategy, governance and goals through CO specific projects and targets

• Participates in communication of local regulatory requirements and changes and supports work with BU Q to ensure compliance at manufacturing sites and with Logistics Q to ensure compliance in warehousing & logistics 

• Leads / participates in Quality Expert interventions (e.g. Operational Quality Reviews, HACCP workshops, Training events, etc.)

• Provides expertise, leadership and support in Quality management for resolution of Quality issues in re-packers, assemblers, promotions suppliers and customers within geography

• Supports use of Quality processes for innovations, promotional items and changes involving local jewels \ INCs

• Assists efforts to ensure that on-shelf audits are completed for new innovations and promotions to provide timely feedback

• Supports verification of ongoing compliance to UL Quality Management Standards in third party re-packers and assemblers, e.g. through communications, self-assessment activities, KPI monitoring, technical visits, etc.

• Supports Procurement issue resolution and capability assessment for promotional material suppliers § Ensures regular market place on-shelf product assessments are carried out (PQS evaluations), data is analyzed and improvement projects are activated and followed up

• Supports defining PQS for Secondary Packaging based on Customer needs and globally aligned

• Supports MQO interface with Consumer / Customer care lines for alert triggers and feedback data

• Supports preparation of Inter-company Quality documents for cross border inter-Unilever FG import, validates first shipment quality and monitors on-going quality of FG received

• Supports local market place product quality incident management and consequent actions

• Triggers and assists Incident management reporting per Unilever IM requirements

• Leads or supports development of Q improvement activities based on the monitoring and manipulation of market place data from multiple channels (e.g. consumer & customer care lines, shelf inspections, warehouse & re-packer data, employee observations, etc.)

• Leads or contributes to Quality improvement projects with the MCO for business complaints, cold chain and on-shelf PQS improvement

• Supports improvements related to import / export that have been raised to supplying PG Q and / or manufacturing site

• Assists in building Quality talent in MQO through recruitment, coaching, and training.

PROFESSIONAL SKILLS:

• Batchelor ‘s or master’s degree in food science, engineering, quality, logistics or customer service experience

• Minimum 5 years’ experience in Supply Chain Quality, Quality logistic, Quality engineering

EXPERIENCE REQUIRED:

• CAPA, RCA, 5 Why problem-solving workable knowledge is a plus.

• Experience in QualityOne and other programs essential for Quality analysis such as Microsoft Excel, PowerPoint, Word, Power BI, etc. and warehouse traceability systems is a plus.

• Experience in Warehouse and Logistics

• Digital skill

• Project Management skill and data analysis skill

We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience, and leadership.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.