Servicing Travel Advisor Lead

Job Description
Shape your career and play a pivotal role in building travel experiences of our clients by delivering custom travel solutions.
As a Servicing Travel Advisor Lead in Chase Travel, you will play a pivotal role in shaping the travel experiences of our clients. Your role will involve leveraging your knowledge of travel management and technology tools to efficiently coordinate travel logistics and resolve issues promptly. Build strong relationships with clients, understand their needs, and use your analytical thinking to provide tailored solutions. Your attention to detail and commitment to delivering high-quality service will be crucial in meeting client expectations and enhancing their overall customer experience. With your ability to influence and communicate effectively, you will play a key role in maintaining client satisfaction and propelling the success of our travel management operations.
Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with their specific needs and preferences
• Utilize travel management technology tools to streamline the booking process and enhance the client's travel experience
• Identify and promptly resolve any complex travel-related issues, leveraging your understanding of travel policies and procedures to serve as the final escalation point
• Maintain professional relationships with clients, understanding their needs and providing tailored solutions to enhance their travel experience
• Monitor and analyze itinerary details, coaching and mentoring junior advisors with your expertise in servicing processes and systems to enhance team efficiencies

Required qualifications, capabilities, and skills

• Must have at least 3 years of team management experience in the travel industry
• Completed 2 years in college or tertiary education
• Extensive travel management experience, including understanding of travel policies and procedures
• Demonstrated ability to use travel management technology tools, such as GDS systems for booking, ticketing, and itinerary management
• Proven experience in managing client relationships, with the ability to anticipate client needs and provide tailored solutions
• Effective analytical thinking, with the ability to systematically evaluate and resolve travel-related issues
• Strong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
cxLoyalty is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards and merchandise and world-class personalized customer experience. As a leading provider of loyalty technology solutions, we have more than 40 years of experience designing, administering and fulfilling market-leading loyalty programs for our respected clients and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to spend, grow and advocate.
An entrepreneurial spirit, along with the energy and commitment of our employees, is the cornerstone of our success. We provide the tools to manage and positively impact all aspects of your well-being so that you can be more fulfilled, more engaged, and more productive. We're solving the industry's most interesting problems with its brightest talent, at a scale where everyone feels connected. Our quest to acquire and develop world-class talent is ongoing.