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What We'll Bring:
Consumer Dispute Representative- Able to help Operations in resolving consumer disputes.
What You'll Bring:
Consumer Dispute Representative:
- Dispute Representative will monitor and acknowledge disputes coming from consumers or 3rd party partner regarding the credit report they received from us.
- Dispute Representative should be able to investigate and provide resolution to the consumers or 3rd party partner within the given TAT.
- He or she should be able to track all issues and maintain a common tracker.
- Dispute Representative should be able to provide reports every month to management to know the status of the task.
- He or she should be able to think and provide process improvement for the betterment of the work
- Dispute representative should always coordinate with the consumer or 3rd party partner to provide updates and status via email or call.
- Should be good in analyzing issues in order to produce a good result.
- Should have a good interpersonal skills.
- Should provide quality work and within TAT with minimal to no assistance
Impact You'll Make:
- With at least 1-2 years of experience handling dispute and consumer-experience
- Prior experience supporting Financial Industry/Services
- With strong analytical thinking, hard working, good interpersonal skills
- Should be able to communicate with the members and consumer fluently and able to create business type of email response.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title:
Rep I, Consumer Operations Support
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
