People Learning FacilitatorAbout Mukuru
Mukuru is a rapidly growing fintech company that empowers individuals across Africa and beyond with accessible financial solutions. Our people are at the heart of everything we do, and we are committed to their continuous development.
Are you passionate about helping people grow, bridging skill gaps, and creating impactful learning experiences? If so, we have an exciting opportunity for you!
As a People Learning Facilitator, you will play a critical role in identifying training needs, designing engaging learning experiences, and delivering impactful interventions that support both individual and business growth. You will be responsible for ensuring our employees have the tools and knowledge they need to excel in their roles while aligning learning initiatives with Mukuru’s strategic goals.
Key ResponsibilitiesLearning & Development Strategy
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Assess training needs and skill gaps to develop targeted learning solutions.
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Design, deliver, and evaluate engaging learning programs aligned with business objectives.
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Continuously improve development initiatives to support career progression and succession planning.
Training & Facilitation
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Create and implement innovative training programs (including in-person, e-learning, and blended learning).
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Lead engaging training sessions that enhance knowledge retention and application.
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Ensure that onboarding programs set up new employees for success.
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Provide reboarding sessions for employees requiring additional support or refreshers.
Quality Assurance & Reporting
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Regularly evaluate training effectiveness through feedback, assessments, and performance improvements.
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Ensure that training materials are up to date, effective, and aligned with best practices.
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Use data and metrics to inform training decisions, track impact, and report progress to stakeholders.
Collaboration & Stakeholder Engagement
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Work closely with managers to identify learning needs and support team development.
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Partner with internal and external stakeholders to enhance learning opportunities.
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Collaborate with the Skills Development Facilitator (SDF) to leverage funding and compliance opportunities.
Systems & Process Optimization
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Utilize HRIS and learning management systems to track training completion and effectiveness.
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Drive adoption of new learning technologies and platforms.
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Manage learning records and ensure accurate reporting of training initiatives.
Continuous Improvement & Innovation
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Research and introduce new learning activities and methodologies.
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Align training strategies with evolving business needs and industry trends.
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Contribute to special projects that impact learning and development.
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Top Skills
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
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