People Leader - Fraud and Loss Prevention

Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
The Role
The People Leader for Fraud and Loss Prevention will closely monitor the daily operations of the team, ensuring effective risk management, fraud prevention and adapting to evolving and emerging fraud trends. This role is responsible for optimizing revenue, minimizing losses, and safeguarding our organization's assets while delivering exceptional value to our customers. This role involves analyzing data for trends and risks and ensuring compliance. Strong leadership skills, analytical thinking, and a deep understanding of fraud and loss prevention strategies and technologies are essential for success.
What You'll Do
Team Leadership:

• Lead, mentor, and manage a team of Fraud and Loss Prevention analyst
• Foster a collaborative and high-performance team culture.
• Conduct regular performance evaluations and provide constructive feedback.
• Work closely with the Supervisor and Members in identifying people or process issues.
• Lead and participate in continuous improvement, quality improvement and operational excellence initiatives.
• Support the GBS initiatives on transformation and alignment activities.
• Proactively develop plans to avoid potential problems & take ownership of issues when they arise.

Fraud Risks Detection and Prevention:

• Develop and implement fraud detection strategies and processes to minimize losses.
• Monitor and analyze transaction data to identify suspicious activities and trends.
• Collaborate with other departments to develop and enforce fraud prevention policies and procedures.

Revenue Management and Chargeback Operations

• Overseeing chargeback processes, including analyzing chargeback data, identifying trends, and implementing corrective actions.
• Assessing and mitigating revenue losses and fraudulent activities ensuring compliance with standards and policies regarding revenue management.

Investigation Management:

• Oversee the investigation of fraud cases, ensuring thorough and timely resolution.
• Prepare detailed reports on findings and recommend corrective actions.
• Investigate and resolve customer billing issues and escalation and credit card and electronic payment disputes.

Policy Development:

• Contribute to the development and enhancement of fraud prevention policies and procedures.
• Ensure compliance with relevant laws and regulations related to fraud prevention.

Training and Awareness:

• Identify training sessions for staff on fraud awareness and prevention techniques.
• Promote a culture of integrity and vigilance within the organization.
• Provide training and guidance to team members on best practices and emerging fraud trends.
• Stay updated on industry developments and regulatory changes related to fraud and loss prevention.

Reporting and Analysis:

• Provide regular read outs and insights on SLA and KPI's trends team performance
• Utilize data analytics to identify areas for improvement in fraud prevention and revenue management efforts.

Audit and Monitoring:

• Perform audits review for analyst to ensure accuracy and completion of workload assigned
• Ensure Team's productivity targets and service level requirements are achieved.
• Execute special projects and perform other duties assigned.

Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor's degree holder preferably Business, Finance or related discipline
• Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, etc.)
• Strong verbal and written communication skills, fluency in conversational english is an advantage
• Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes
• Has knowledge or background related to fraud, audit, business related investigations, revenue management, chargeback, working with US entities and individuals, cash accounting, and credit cards is an advantage
  4+ years relevant experience on operations audit or fraud detection and investigation
  Ability to understand, speak and write Portuguese or Spanish is a plus

What Will Give You A Competitive Edge (Preferred Qualifications)

• Customer Focus
• Safey Conscious
• Practices Self-Development
• Collaboration and Teamwork
• Builds Relationships
• Technical and Professional Expertise
• Displays High Integrity and Honesty
• Drive for Results
• Innovates
• Takes Initiative
• Solves Problems and Analyzes Issues
• Establishes Stretch Goals
• Develops Others
• Communicates Powerfully and Prolifically

About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.