Frontend Engineer (Pendo)

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

Job Description:

At Datasite, we’re looking to expand our team with a Pendo Engineer who has frontend development experience in HTML, JavaScript and CSS.

This is a hybrid role (100% remote is not available), offering the flexibility to work on average 1-2 days per week in our Heredia office, with the potential for schedule changes. .

Key Responsibilities:

• Pendo Implementation & Setup:

  • Configure and deploy Pendo across web and mobile platforms.

  • Integrate Pendo with existing systems such as CRMs (like Salesforce), data cloud providers (like Snowflake), and collaboration platforms (like Atlassian).

  • Work with development teams to ensure proper tagging and tracking of user interactions within the product.

• Product Analytics & Tracking:

  • Set up custom events and track user behavior to measure feature usage, product adoption, and customer journeys.

  • Collaborate with product managers to define success metrics and ensure those metrics are tracked correctly.

  • Help product teams build reports and dashboards to drive product decisions that improve business metrics and increase user satisfaction.

• Collaboration & Stakeholder Management:

  • Work closely with product management, product marketing, UX, and development teams to ensure Pendo is being used effectively to meet business goals.

  • Train internal teams on how to leverage Pendo’s features and insights.

  • Act as the subject matter expert for Pendo within the organization, providing best practices and troubleshooting any issues.

• Optimization & Continuous Improvement:

  • Regularly audit Pendo configurations to ensure optimal performance and data accuracy.

  • Stay updated on new Pendo features and tools, recommending changes or updates to the implementation.

  • Use A/B testing and data analysis to continuously improve user experience and product outcomes.

Skills & Qualifications:

• Experience:

  • Bachelor’s degree in computer science, Engineering, or a related field (or comparable job/technical experience)

  • Experience with Pendo or other product analytics platforms.

  • 2+ years in a similar role, especially in SaaS or tech companies.

• Technical Expertise:

  • Proficiency in JavaScript, HTML, and CSS to configure and troubleshoot Pendo tags and guides.

  • Experience with APIs and integrating Pendo with other tools and platforms.

  • Proficiency in data analysis and reporting using web analytics and user experience tracking tools (e.g. Google Analytics).

• Communication Skills:

  • Bilingual – strong English experience including written – will work closely with global product managers and UX/UI teams.

  • Ability to work cross-functionally with technical and non-technical teams.

  • Strong presentation skills for explaining technical concepts and product insights

Preferred Qualifications:

• Experience with customer data platforms (CDP) and integration of multiple analytics tools.

• Familiarity with Agile development processes.

• Certifications in product management or UX design.

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.