Let’s talk about nib Thrive
nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family and are currently supporting more than 46,000 NDIS participants. nib Thrive is currently one of the top three largest plan managers in Australia.
Let’s talk about diversity, equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at nibemployment @nib.com.au.
Let’s talk about this role
As the Payment Integrity Team Lead, you will be responsible for leading a team of Payment Integrity Specialists and Quality Assurance professionals. Together, you will ensure there is a clear and thorough understanding of payment rules, quality standards, and their practical application within invoice processing across and service across nib Thrive.
Your key contributions will include ensuring the accuracy, efficiency, and compliance of our payment processes is upheld across all teams. As well as consistently monitoring the quality of invoice processing, rule adherence and service quality within the business.
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Liaise with the NDIA to stay informed on updated legislative policies and coordinate with internal teams to effectively communicate and disseminate this information
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Provide strategic guidance and steadfast support to your team while navigating high-pressure situations with significant risk liability
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Provide insights and recommendations to leadership, based on a thorough understanding of payment processes and NDIS rules
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Lead the development of a Payment Integrity framework across Thrive
Let’s talk about you
With prior experience in payment integrity, financial auditing, or a related role, you thrive under pressure and have a proven track record of achieving outcomes in high-pressure situations. You excel at problem-solving, taking ownership of complex issues, and delivering solutions with a proactive and analytical approach.
Your understanding of regulations set by the NDIS Quality and Safeguards Commission, coupled with hands-on experience within the NDIS industry, equips you to navigate the sector and lead your team effectively and confidently. Additionally, your ability to oversee and lead quality assurance initiatives ensures consistent standards of excellence across operations.
Further skills required:
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Relevant leadership experience in relevant field
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Excellent communication and interpersonal skills to enable you to build relationships and foster collaboration across teams and stakeholders
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In-depth knowledge of NDIA policies and regulations related to payments and assurance programs
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Exceptional analytical skills and attention to detail
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Experience working effectively in remote or hybrid teams
You are a results-driven professional, ready to lead and make a meaningful impact in a challenging and rewarding role.
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!
Let’s talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.
Other benefits to support you at work (and play) include:
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Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
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The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
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Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts
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Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
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Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.
What We Do
As a trusted health partner, we support the health needs of around 1.6 million Australians, New Zealanders and international students and workers, while also providing travel insurance for travellers around the globe.
We believe that by giving our members access to better health information, tools and services, they’ll feel confident in choosing the right path to take control of their health.
Our team of over 1,200 employees throughout Australia, New Zealand, Ireland and the United States all share in our purpose of your better health.
nib operates and supports employees and members from all corners of the world. Our organisation acknowledges and respects the custodianship that Indigenous peoples have on their lands and waterways
