Partner Technical Manager

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

The Partner Technical Manager is responsible for developing high quality WalkMe delivery partners. We're looking for someone passionate about web and mobile technologies, and able to configure and customize complex IT systems. You will engage with our Partners to assess their technical competency, and provide ongoing deployment and delivery enablement and support. You will become both a Digital Adoption and WalkMe product expert. The Partner Technical Manager will report to the Director of A&C Solution Consulting, EMEA.

We value collaboration and understand the importance of a healthy work-life balance . To support, we offer (What Sets Us Apart):

• Flexible Work Arrangements: We offer a hybrid work place with flexible hours to help manage work commitments and personal life effectively. 
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
•  Volunteer Time Off: We encourage team members to become involved in their communities, granting everyone 8 hours of paid time off to spend volunteering through WalkMe or at a place of their choosing.

What you'll own

• Oversee the technical execution of multiple concurrently running “Coaching” projects, managing scope,value, and quality.
• Conduct quality assurance audits, host technical training calls, and provide troubleshooting support for partners and their clients.
• Own resolution plan for technical project roadblocks.
• Assess and design technical-focused partner enablement programs.
• Foster collaboration with teams including Services, Technical Support, Customer Education and Sales.
• Lead and contribute to process improvement projects to further refine the partner customer lifecycle.

What you need to Succeed

• 3+ years of WalkMe professional services or related web or mobile development experience.
• A solid understanding of HTML, jQuery, CSS and website frameworks, features and technicalities.
• The ability to explain technical concepts to non-technical audiences.
• Experience providing customer facing hands-on troubleshooting and coaching demonstrations.

We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.  If you require accommodation for any part of the recruitment process, please send a request to [email protected].

TO ALL RECRUITMENT AGENCIES:WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.