Head of Engineering - Infrastructure (m/f/x)

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

The Opportunity:

You will enhance our leadership team in our goal to run a performant engineering department while following the principle of “tech is a people business”. Our leadership culture will guide you to empower and mentor engineering managers to run their teams in a lean and efficient manner in order to deliver the best products for our customers. You will drive and continuously grow our Infrastructure and Tooling group in a tandem with the Head of Product.

The Infrastructure & Tooling group consists of six teams who manage our Kubernetes infrastructure, deployment pipelines, the observability stack, databases infrastructure as well as product security. We deploy to both Google Cloud and AWS in multiple regions around the world. Our products are offered with SLAs of up to 99.99% uptime.

Your Mission:

• Ensure company and department strategies and vision are understood and cascaded into the teams with your Head of Product Management peer
• Deliver a self-service infrastructure platform with your group to enable other product groups to deliver our product vision
• Support the implementation and improvement of company programs, procedures, methods, processes and practices with other Heads of Engineering, e.g. onboarding, performance management, people development, retention, best practices
• Project Management for group wide tech initiatives in close collaboration with Principal Engineers and Engineering Managers
• Drives people and team strategy planning (FTE, skills needed, depth of experience, internal and external staffing mix, team moves) consistent with the budget and needs of the group.
• People management for Engineering Managers, support their growth, coach them and conduct performance and development dialogs.
• People management for the Staff Chapter Lead of the SRE chapter
• Ensure that Engineering Managers focus on engineering excellence, quality in all matters and speed to market
• Monitors operational statistics, reports trends, variances and issues

What you need to succeed: 

• A technical background and a proven track record as an individual contributor in infrastructure or site reliability engineering (5+ years)
• Management experience, including as a Manager of Managers (3+ years)
• Experience building a self-service infrastructure platform for multiple products, experience integrating acquired products onto a shared infrastructure is a plus
• Experience managing a multi-million dollar cloud budget and managing vendor relationships
• Knowledge of Security and Compliance, experience with audits in ISO, SOC2 and HIPAA is a plus
• Profound knowledge in direction setting 
• Expertise and experience in Project Management
• Passion for teamwork coming with excellent collaboration and communication skills 
• Fluent English to work in an international environment

Nice to have: 

• General experience within the e-commerce space
• Experience with FinOps

Our Tech Stack:

• Kubernetes, Istio, Grafana, Prometheus, OpenCost, CrowdStrike LogScale, Terraform, Spacelift, Crossplane, CircleCI, ArgoCD, MongoDB, Postgres, Redis, ElasticSearch, Wazuh, Trivy, GitHub (incl. Advanced Security)

We care about your growth and well-being

💰 Competitive Compensation Package: Generous compensation structure consisting of salary, a competitive stock option package, and various benefits and perks

☀️ Workation: Work up to 60 days per year in a country different from your home country, with 20 working days per trip

💻 Learning & Development Budget

📚 Academy: Regular training sessions, access to Coursera and Babbel training courses

🙌 Our Benefits: Check them out by office here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workplace with an open, international culture, and learning environment

Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.