Partner Success Manager

Description

Our Partnerships Group is growing, and we are looking for a Partner Success Manager to join the team! This role is ideal for experienced Customer Success professionals looking to leverage their expertise in driving customer outcomes by enabling partners to excel. You’ll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com’s partners deliver the best value to their business needs and challenges.

This is a key position to help shape our Partnerships’ Customer Success strategy and Customer Excellence team.

In this role, you will build the foundations for our partner-focused customer success program, aligning proven CS practices with scalable, business-oriented solutions.

Please note that this role is on a hybrid model and will require 3 days in office out of São Paulo.

About The Role

• Work closely with the Partnerships and Customer Success teams to share portfolio insights of their partners.
• Directly collaborate with partners to enhance and align their customer success practices with best-in-class methodologies, ensuring optimal retention and satisfaction across their customer portfolios.
• Work closely with regional leaders, serving as the primary post-sale customer success expert in our partnership organization.
• Provide onboarding and training for new partners to ensure they’re able to help teams find value with monday.com.
• Develop and execute strategic plans with partners to drive customer outcomes, increase NDR, and scale client success initiatives.
• Forecast and track key account metrics.
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Provide professional support to enhance customer-centric approaches across partner portfolios and deepen dedication to monday.com

Requirements

• 3+ years of experience in Customer Success Management within a SaaS environment, driving measurable client outcomes and retention.
• Fluent in English & Portuguese.
• Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
• Familiarity in collaborating with developers, engineers, and product managers to meet customer requirements.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives.
• Demonstrated success in developing scalable customer success strategies and working with client-facing teams to deliver impactful results.
• Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plan.
• Strong organizational and time-management skills.
• Analytical skills and passion toward technology.

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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About The Team (Internal)

About the Role

• Work closely with the Partnerships managers to share portfolio insights of their partners.
• Directly collaborate with the partners to build their customer success management skills to ensure their customers’ retention and satisfaction.
• Work closely with the regional leaders - being a focal point for all post-sale processes in our partnership organization.
• Provide onboarding and training for new partners to ensure they’re able to help teams find value with monday.com
• Forecast and track key account metrics
• Prepare regular reports of progress and forecasts to internal and external stakeholders.
• Provide professional support to enhance customer’s and partners’ dedication to monday.com

Internal requirements

• 3+ years of experience in SaaS Customer Success Management, working with clients
• Fluent Spanish Speaker
• Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions
• Familiarity in collaborating with developers, engineers, and product managers to meet customer requirements
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plan
• Strong organizational and time-management skills
• Analytical skills and passion towards technology