Partner Success Manager

At Side, we believe everyone should own their path. 

Side is a real estate startup that pioneered the concept of brokerage-as-a-service to help top real estate professionals create and run their own companies without having to operate a brokerage. Our proprietary platform makes the real estate transaction process far more efficient for both agents and home buyers/sellers.

Before Side, exceptional real estate agents had two choices: You could join an antiquated traditional brokerage, relinquish control of your business, and pay hefty fees for marginal value. Or you could start your own independent brokerage, massively increase your liability, and take on the burden of running your own back office. We created a third option: Own your own business and run it on the Side platform. Agents get to focus on what they do best — selling real estate — while Side operates in the background to facilitate their transactions, and help them grow. 

Side is led by experienced industry professionals and world-class engineers who develop technology designed to improve agent productivity and enhance the client experience. The company is backed by over $300 million in funding from top-tier venture capital firms, including Coatue, Tiger, D1, Sapphire, Trinity, and Matrix.. Headquartered in San Francisco, Side currently operates in 16 states, with plans to expand nationwide in the coming years. We were named Company of the Year by Inman News (the leading industry publication) and a Most Innovative Company of 2022 by Fast Company.

At Side, you’ll have the opportunity to collaborate and innovate your way to success. Becoming an inSider means that you’ll be empowering business leaders to become business owners, all while forging your own path with like-minded entrepreneurs. Join us at Side and own your career, your impact, and your life!

As Partner Success Manager, you will serve as the account and relationship owner for all matters specific to our Real Estate partners. Positioned as the strategic advisor, you’ll collaborate cross-functionally to pull in the right resources for our partners at the right time, utilizing our offering to bring success and growth to their businesses.

After partners and their team have been onboarded, you will be responsible for the continued management and growth of the account. Your expertise and objectives are focused around helping our partners receive value from Side through these five pillars: Ownership, Recruiting, Community, Brokerage and Side Stack/Marketplace. 

This involves developing and maintaining the account strategy plan, recurring strategy sessions and business reviews, and ongoing customer engagement. As business requests and initiatives from customers come in, you are tasked to prioritize them by need, vitality and availability of resources across the organization. We manage our partners’ business with care and understanding to reflect our value proposition. We always seek to understand the business problem our partners are trying to solve and to confidently present the best solution to reach their goals. 

Responsibilities

• Build productive relationships, define the strategic direction and enable partner business growth through diligent account strategy planning.
• Develop annual business plans and strategic roadmaps focused on specific goals and objectives to accelerate the success of the partners businesses.
• Proficient and articulate in Side’s Brokerage platform and offering to help drive partner adoption, efficiency and stickiness with Side. 
• Be proficient in Side’s pricing model and financial toolkit to advise partners on commission split structure and profitable compensation plans.
• Analyze partners’ financial data and P&L statements to provide valuable insights and recommendations for optimizing the company's financial performance.
• Conduct regular calls or meetings with partners to consult on business activity, performance metrics and progress of initiatives, projects and requests.
• Actively participate in business management certifications, training, role plays, workshops, and assessments to develop new skills, adopt new tools/resources and learn new processes to provide partners with best-in-class strategic consulting.
• Collaborate with Pod members: sales ambassador, managing broker and launch managers to support partners across all aspects of their partnership with Side.
• Use good judgment to handle partner escalations and help reduce churn by proactively looking for signs that an account may be at-risk. 
• Effectively spend time in-person with partners to build lasting relationships and promote the value of the Side community.
• Identify opportunities and share best practices with partners related to lead generation, operations and productivity, and the Side stack/ marketplace.

Qualifications

• Experience: 4+ years experience in business management, consulting, strategic account management, or customer success. Management, trainer/coach and/or sales experience is a plus.
• Industry knowledge: 3+ years experience in residential real estate, understand local industry associations and market trends relevant to the company's operations.
• Leadership abilities: Ability to lead, guide and motivate agents to achieve desired results. 
• Financial acumen: Understands financial principles applied to real estate, teamerage P&Ls, budgeting, and financial analysis.
• Problem-solving skills: Operates autonomously in a fast paced environment with capacity to identify challenges, propose solutions, and make informed decisions and guide our customer’s success.
• Communication: Strong professional communication and persuasion skills.
• Organizational: Effectively structures their work, prioritizes tasks, and keeps track of important details.
• Adaptability: Capacity to handle change and adapt strategies based on market conditions and business needs.
• Entrepreneurial spirit: Be a self-starter who is comfortable with ambiguity, critical thinking and defining your own direction.
• Community: Cares deeply about people and helping others to achieve their goals. 

Side is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions and innovation for our customers and career fulfillment for our employees. All qualified individuals are encouraged to apply!

Side uses the E-Verify employment verification program.

Our stewardship of the data of many of our customers means that a background and DRE license check is required to join Side. We will, nonetheless, consider qualified applicants with arrest and conviction records in accord with applicable law, including the San Francisco Fair Chance Ordinance.