What is Contentstack?
Contentstack is the creator of the headless CMS and the Composable Digital Experience Platform (DXP) category leader. Iconic brands around the world, such as Alaska Airlines, ASICS, Burberry, Mattel, Mitsubishi, and Walmart, invest in Contentstack to rise above the noise in today's crowded and competitive digital markets and to gain their unique Experience Edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com.
Who Are We?
At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!
What Are We Looking For?
Contentstack’s partner program brings together top agencies, consultants and technology companies to provide businesses cutting-edge solutions and expert insights to accelerate their ability to deliver personalized, omnichannel digital experiences. We are soaring at high speeds with global expansion within our partner relationship team and the Partner Success Manager is a multi-faceted role, with ownership of the strategy and approach to train and enable partners in development and delivery of Contentstack projects. You will guide our partners to become certified and self-sufficient in their implementation and client services capabilities, while ensuring end client success.
This role will be responsible for helping partners to build successful services practices leveraging Contentstack technologies. The Partner Success Manager will be responsible for developing certification plans (in collaboration with our Technical Services Organisation), partner engagement oversight, partner services training and communication, and sharing of industry best practices allowing for enhanced partner revenue generation. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! Here’s what you’ll be doing:
- Create and execute partner enablement plans that will help guide a partner through implementation efforts of Contentstack products for new clients and expanding business initiatives
- Maintain a detailed understanding of the Contentstack product family and services methodologies to act as a Subject Matter Expert for partner-led customer engagements
- Assist in the development and implementation of a Services Certification program including ongoing quality assurance and problem resolution processes
- Advise partners on successful product adoption and utilization strategies based on proven internal methodologies to accelerate time to value
- Work with cutting-edge technology in a rapidly expanding global partner network
- Support partners to develop a broad set of offerings enabled by Contentstack capabilities
- Work closely with the enablement teams to ensure partners have the required product knowledge to support quality service delivery
- Share Contentstack best practices across the partner network involving, but not limited to, identification of product, integration and business related requirements and specifications
- Provide oversight and guidance to the partner in defining and documenting engagement scope, deliverables and resource needs
- Ensure partners have access to necessary technical capabilities to architect technical solutions and associated implementation plans taking into account clients business and technical strategies and objectives
- Ensure partner projects are appropriately staffed with trained and certified resources able to deliver to client requirements
- Identify situations where Contentstack resources are required to support the partner engagement and align the partner with the appropriate resources
- Provide a point of escalation in the event of client concerns, coordinating with partner and Contentstack teams to support speedy resolution
What really gets us excited about you:
- 5+ years of experience as a SaaS software implementation manager - strong preference implementing a headless CMS or Contentstack specifically
- 5+ years of technical consulting and large scale project management experience
- Experience in program delivery and consulting with the ability to distill complex business requirements down to essential project/technical requirements
- Strong project management skills with a track record in risk management and escalation procedures to deliver high quality results
- Results oriented with strong decision-making skills and the ability to prioritize multiple objectives while meeting tight deadlines
- You enjoy solving problems and have a positive attitude to supporting teammates, colleagues and partners
- Creative approach to identifying solutions for partners and clients/prospects
- You enjoy solving problems and you also like to initiate change and think strategically within cross-functional teams
- You have a strong and positive presence, are a master in communication
- You thrive in a fast-paced environment and are comfortable managing a variety of projects and tasks at one time
- Commitment to ensuring the mutual success of Contentstack and our partners
- Some travel is exciting to you!
Salary for this role ranges between $85,000 - 105,000 based on skill set and experience
What Do We Offer?
Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.
Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, Shell, and many more!
One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…
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What We Do
Contentstack is a composable DXP which is a digital experience platform assembled from a series of best-of-breed solutions. These solutions work together via APIs to deliver content and digital experiences to customers in a more agile and flexible way than a single, integrated, and essentially monolithic platform. It brings a microservices approach to the DXP space.
Our composable DXP stands out in the market, so your digital experiences can.
The Contentstack platform builds on our pioneering headless CMS roots, making complete what headless CMS alone do not. This includes a built-in Marketplace, full-stack automation, and integrated front-end hosting for full end-to-end digital experience functionality. Unlike legacy DXP solutions, we do this with a 100% open MACH architecture for maximum choice and functionality up and down the composable stack.
There is no stack like Contentstack.
Learn more at www.contentstack.com.
