Partner Specialist

At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.

As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.

Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.

The Partner Specialist at Secureframe is a critical position responsible for managing and enhancing partner interactions and operational processes. The role's primary function is to ensure that all partner inquiries are addressed within four business hours, upholding our commitment to responsiveness and service quality. Additionally, the Partner Specialist plays a crucial role in the continuous improvement of partner management systems and processes, particularly through the Partner Relationship Management (PRM) platform.

Benefits

• Medical, dental, and vision benefits for you and your dependent(s)
• Flexible PTO
• 401(k)
• Paid family leave
• Ground floor opportunity as an early member of the team

What You'll Do

• Timely Response to Partner Inquiries: Ensure all partner requests sent to [email protected] are addressed promptly, meeting the service level agreement of a four business hour response time.
• Process Improvement and Scaling: Identify common issues faced by partners and develop scalable solutions, which may include enhancing the PRM, creating self-service documentation, and revising existing processes to increase efficiency.
• Operational Management: Administer the PRM system and ensure that it supports a seamless partner experience, from sign-up through ongoing engagement.
• Communication and Partner Interaction: Serve as a primary point of contact for partners, managing communications through emails and meetings, and providing clear, helpful responses to inquiries and escalations.

Who we’re looking for

• 2+ years of experience in a partner management, customer success, sales, or operations role, preferably in a SaaS or security/compliance-related industry.
• Strong organizational skills with the ability to manage multiple partner relationships and tasks simultaneously.
• Excellent communication skills, both written and verbal, with the ability to clearly articulate complex concepts to partners and internal teams.
• Experience using CRM and partner management tools (e.g., Salesforce, PRM platforms, or similar).
• Ability to work cross-functionally with sales, customer success, marketing, and product teams.
• A proactive and problem-solving mindset, with a focus on delivering excellent partner experiences.
• Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, or NIST is a plus.
• Comfortable working in a fast-paced startup environment with a high degree of autonomy.

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).