Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
You will lead partner-facing optimization projects to enhance operational KPIs, driving meaningful improvements across the entire end-to-end journey for both Farfetch partners and end customers. The role involves identifying and analyzing operational issues, designing and implementing data-driven solutions, and working closely with partners and internal teams to drive improvements.
WHAT YOU'LL DO
- Lead partner-facing projects, oriented to improve partner operational KPIs, with a focus on catalogue management, fulfilment and returns operations;
- Identify main pain points impacting partner operations and structurally define their root causes, based on analytical deep dives, processes knowledge and on-site visits;
- Identify opportunities to tackle partner pain points and quantify them;
- Design tailored action plans aligned with partners expectations, and prioritise initiatives by impact and effort;
- Lead action plans implementation, be able to influence partner adoption and manage all internal dependencies;
- Develop a deep knowledge of internal and partner operations processes, and provide analytical based recommendations to improve partners operations.
WHO YOU ARE
- Strong communication skills, with the ability to clearly and effectively communicate complex ideas verbally and through written presentations;
- A professional with advanced Microsoft Excel skills;
- Experienced in a B2B environment;
- Knowledge of logistics, cross-country shipments and warehouses processes;
- Able to lead multiple projects simultaneously and take ownership using data to drive decision-making;
- Fluent in English (C level);
- Driven for process optimization, organisation and planning;
- Experienced in and knowledgeable of E-commerce and luxury retail is a plus;
- Used to build and work with data visualisation tools (e.g.: Tableau, Looker) is a plus.
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities and free access to Udemy
- Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
- FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Top Skills
What We Do
FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform.
FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.
