Country
Ukraine
Job Family
Operations
Our Mission
YouGov is a global research data, and analytics group. Our mission is to offer unparalleled insight into what the world really thinks and does. With operations in the US, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world’s largest research networks.
Job Description
YouGov Shopper Intelligence is a leading market research company specializing in consumer behaviour analysis and insights. We are currently looking for a motivated and detail-oriented Panel Management Manager to lead our UKR My Scan Apps panel, from panel member engagement through panel study maintenance and client reporting.
Reporting to our MD Ukraine, also based in Kyiv, the Panel Management Manager plays an integral role in the successful running of our UKR My Scan Apps panel and contributes significantly to all local project, operational and consulting topics.
Responsibilities:
Team
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Sets objectives for the whole team ensuring that staff members comply with company policies and procedures.
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Is involved in the processes of recruitment, training, motivation, and training of UKR panel employees.
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Performs performance evaluation of subordinate employees and provides feedback whenever necessary.
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Presents training and development opportunities to employees within the team and beyond, according to the development plan.
Operational
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Coordinates UKR My Scan Apps Panel activity, enforcing compliance with given and received deadlines.
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Concerned with Panel households' maintenance: solutions and methods for maintenance, measures to increase the degree of satisfaction, stimulation of communication in both directions, qualitative knowledge of Panel households.
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Manages and numerically maintains the sample for the study (4000 households, ± 10%).
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Actively participates in the meetings regarding the establishment of the households selection criteria, demographic questionnaires modification and updating the used materials.
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Requests the recruitment of household for the panel needs through Shopper Intelligence Ukraine resources according to the specified quotas.
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Searches, proposes, and evaluates new methods to stimulate panel member recruitment.
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Concerned with Panel households' maintenance: solutions and methods for maintenance, measures to increase the degree of satisfaction, stimulation of communication in both directions, qualitative knowledge of Panel households.
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Initiating a process of changing the mentality towards the Panel household - treating it as a Panel customer (resolving grievances, implementing suggestions, etc.).
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Ensures that the annual socio-demographic data are correctly updated and submitted on time - the final form of the field "references" at the beginning of each year.
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Prepares reports and informs bimonthly about the structure of the sample.
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Ensures that all communication channels with households are used to their maximum potential – Hot line, e-mail (info_ihs), Panel website, social media, etc.
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Prepares the monthly reports and informs the households correctly and on time about the points accumulated, ensuring support in solving the problems.
Financial
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Establishes and achieves business and profit objectives (realization and achievement of the mission and objectives of the managed business unit)
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Calculate and estimate the budget for the rewards of the Panel households.
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Transmits and requests information to/from Administrative, Accounting, Reception, etc.
Experience:
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Bachelor's degree.
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3+ years of experience in data project management, preferably within market research or quantitative research.
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Comprehensive project management skills.
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Team management and delegation skills.
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Strong problem-solving skills.
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Excellent communication and interpersonal skills.
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Proficiency in Microsoft Office suite.
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Fluent Ukrainian & English language skills.
This vacancy is based in our Kyiv office with hybrid working arrangement
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
Top Skills
What We Do
Growth from Knowledge.
For over 89 years, we have earned the trust of our clients around the world by solving critical questions in their decision-making process.
We fuel their growth by providing a complete understanding of their consumers’ buying behavior, and the dynamics impacting their markets, brands and media trends.
In 2023, GfK combined with NIQ, bringing together two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights - delivered with advanced analytics through state-of-the-art platforms - GfK drives “Growth from Knowledge”.
For more information, visit GfK.com.
