PAM Technical Operations Manager

Simeio is a global identity and access management service provider focused on protecting organizations key data and access requirements to business-critical systems and applications.
Simeio provides services such as Access Management, IGA, PAM & CIAM plus our wider service offerings include support, upgrades, governance and application onboarding.
The Opportunity:
A Tech Ops Manager in our PAM team is a crucial part of Simeio.
This role will let you work on some of our biggest and most interesting projects with clients from across the globe.
This is an excellent opportunity to use your existing skills and continue to develop yourself by learning from other highly skilled industry professionals.
The Role:
Job Description:

1. 8+ Years of Hands-on experience with core components deployment, features, and processes for at least two PAM solutions (CyberArk/ Delinea/ BeyondTrust)
2. Should know On-premises and Cloud Based deployment models of the PAM solutions
3. Worked on PAM Solutions Integrations and Workflows with other solutions such as IGA, MFA, SIEM, SSO etc.
4. Hands-on PAM solution connectors to ensure SSO to Web-based and thick client applications, Good to have
5. Knowledge/Hands-on Zero Trust Strategy along with Threat Analysis, End Point Management, and Secrets (Hard-Coded) management modules of the PAM solution Good to have
6. CyberArk CDE-PAM/Beyond Trust Password Safe BCIE/ Delinea Secret Server associate – Good to have
7. Operations Management – Should have experience on operations management for Multiple PAM projects that must include,
   1. Excellent Communications -- Regularly connect with the client and company management to provide regular project updates and discuss key points, issues, concerns, or additional business opportunities.
   2. Project Deliverables management – Ensure project deliverables are tracked and completed as per the project timelines and milestones
   3. Leadership and Resource Management – Regularly connect with the project team leads and team members. Mentor and assist with any technical and functional queries. Shifts Management
   4. Client Management – Regular connects with the customer for project status updates, manage customer queries and concerns if any
   5. SLA Management – Mentor, support to the team to ensure the agreed SLAs for incidents and tickets are adhered to
   6. Compliance Management – Mentor, and support to the team for any compliance management tasks, reports, and documentation related to the project and ensure the same are adhered
   7. Risk Management – Maintain Risk register and timely update the client for any project risks
   8. Metrics, Heath checks management – Keep track of key project metrics, and health checks that can be provided to the client
   1. Project Finance Burns management – Management and tracking of the project budget, burns, and margins

About Simeio
Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.
Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.
Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.
Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - [email protected].
Thank you
About your application
We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.