ASP Web Solutions

PACS Web Technology Support

Posted 6 Days Ago

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Portsmouth, VA

Junior

Information Technology

The Role

Provide technical support for PACS web technology, including troubleshooting issues, managing user accounts, and ensuring smooth image workflow. Communicate with staff and assist in projects for technology implementation and improvement.

Summary Generated by Built In

ASP Web Solutions, LLC is looking for a PACS Web Technology Support to join our team in Portsmouth, VA. This person is responsible for an array of IT functions in support of the radiology PACS with emphasis on web
technology. He/she will be shall be responsible for assisting in the operation and maintenance of the diagnostic, quality control, and clinical workstations included inthe PACS.

The ideal candidate will have a broad technical background, a solid understanding of applicable analytics, and a natural curiosity for producing effective solutions. This person is patient, has excellent time-management skills, and practices of effective communication style.

Responsibilities:

Troubleshooting and Problem Resolution:
Diagnose and resolve technical issues with PACS software, hardware, and network connectivity, including DICOM and HL7 communication.
System Administration:
Manage user accounts, system security, backups, and perform system upgrades and installations.
Technical Support:
Provide Level 1 and 2 support to end-users, responding to inquiries and escalating complex issues.
Image Workflow:
Ensure smooth image workflow, archiving, and retrieval, including DICOM image capture, network transmission, and RIS validation.
Knowledge of Standards:
Possess a strong understanding of DICOM (Digital Imaging and Communications in Medicine) and HL7 (Health Level 7) standards.
Communication:
Communicate effectively with both technical and non-technical staff, including radiologists, IT personnel, and vendors.
Project Support:
Assist with technology planning and implementation for related projects.
Continuous Improvement:
Analyze system performance, identify areas for improvement, and make recommendations for enhanced stability and efficiency.
Customer Service:
Respond to customer inquiries concerning system software and applications.