Order Operations Specialist

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

We are looking for an Order Operations Specialist to join our Finance team!

12PM-8PM CET

Full-time, permanent

Responsibilities:

·       Review and process customer quotes in Salesforce, serving as the first-level approver for discount thresholds and ensuring accuracy and policy alignment.

·       Collaborate with Sales to provide feedback on pricing, discounting, and quote structure to ensure clean handoff for order processing.

·       Accurately enter and book customer orders, ensuring all required documentation and system information is complete and compliant.

·       Coordinate with Fulfillment, Finance, and other cross-functional teams to ensure timely processing and delivery of customer orders.

·       Monitor order queues and proactively resolve booking issues or discrepancies.

·       Maintain a strong understanding of product configurations, pricing policies, and deal structures to support efficient quote-to-order execution.

·       Identify and support process improvement initiatives across both quote and order workflows.

·       Ensure adherence to internal controls, approval policies, and customer satisfaction goals.

We are looking for:

·       Post-secondary education at the Bachelor’s Degree or College diploma level.

·       1–3 years of relevant work experience.

·       Strong attention to detail and commitment to data accuracy.

·       Analytical mindset with a solutions-oriented approach to challenges.

·       Basic to intermediate proficiency in MS Excel (e.g., pivot tables, lookups).

·       Strong organizational and time management skills.

·       Clear and professional communication skills, especially in cross-functional collaboration.

·       Ability to work independently and prioritize tasks in a fast-paced environment.

·       Experience using Salesforce or CPQ tools is an asset.

·       Experience in the software industry is preferred but not required.

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget

Dedicated Wellness Days and Wellness Week

A Lifestyle Spending Account

An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.